Procurement Helpdesk Specialist at City… · Burlington

Procurement Helpdesk Specialist

Job Purpose & Responsibilities

The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed.

· Ability to liaison with field associates to prioritize

· Anticipate and identify problems, and develop a plan to implement solutions

· Capacity to work independently on a team

· Communicate professionally with management, suppliers and associates

· Complete all relevant administration duties in timely fashion

· Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude.

· Ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory

· Escalates any shipping errors to management to address with appropriate parties as needed

· Evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs

· Excellent written and verbal communications skills

· Experience managing multiple customers, managing multiple projects and tasks and ability to prioritize meeting deadlines

· Maintain pricing in parts lists in company software for specific suppliers on a periodic basis

· Manage cancellation of open purchase orders (past due PO management)

· Research invoice discrepancies for adjustment or dispute with supplier

· Reviews all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time

· Self-Motivated successfully complete and learn new task

· Solid problem-solving skills and attention to detail

· Solves problems in an unbiased, logical manner

· Submit improvement ideas that contribute to the team’s success

· Support field technician’s special delivery needs promptly and prioritizes properly as emergencies arise

Requirements

1. High School Diploma

2. Effective oral and written communication and customer service skills

3. Ability to multitask, prioritize and manage time effectively

4. Ability to navigate multiple system simultaneously

5. Experience in Windows 10, Microsoft Office suite and/or Microsoft teams

6. Advance knowledge of MS Office Suite Excel & Word

7. Self-Motivated and a Willingness to learn new skills

8. Ability to work remotely

ABOUT CITY FM

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.

With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.  

WHY SHOULD YOU WORK AT CITY FM? City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match. 

We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.  

When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon. 

Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in! 

So, if you’re ready to get started, we’re ready for you. 

City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.