Service Team Leader at Citron Hygiene in Elkridge, MD

Role Overview The Service Team Leader is responsible for overseeing daily hygiene service operations while leading a team of technicians delivering services to client sites. This role combines hands-on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.

Key Responsibilities Team Leadership & Development

Train, coach, and support a team of 10+ Hygiene Technicians Conduct regular performance reviews and provide ongoing feedback Support recruitment, hiring, onboarding, and performance management Foster a transparent and high-performance team culture

Operations & Service Delivery

Perform hygiene service duties, including:

Delivery and collection of sanitary disposal units Cleaning and detailing washroom fixtures (sinks, toilets, urinals) Installation and replenishment of washroom products (soap, air care, etc.)

Support Service Managers with service coverage, including emergencies and missed appointments Conduct site inspections and service audits to ensure quality standards

Customer Service

Act as a key point of contact for customers on-site Respond to and resolve customer inquiries and complaints professionally Ensure consistent delivery of high-quality service

Administration & Systems

Manage team timesheets and support payroll processes Maintain accurate service records using Salesforce and other systems Assist with accounts receivable (A/R) collection efforts Complete administrative duties as required

Strategic & Operational Support

Contribute to regional goals, planning, and operational improvements Support Service Managers with field and office coordination Continuously learn and apply new products, tools, and service procedures

Health & Safety

Follow all company health and safety policies and procedures Promote a safe working environment for all team members

Qualifications Must-Have

High School Diploma Minimum 3 years of leadership experience Valid driver’s license Strong organizational skills and attention to detail Ability to work independently and in a team environment Proficiency in Microsoft Office (Excel, Word, Outlook) Strong communication and interpersonal skills

Nice-to-Have

Experience with Salesforce, NetSuite, or similar systems Experience in field service, operations, or facilities services

Working Conditions

Regular travel to client sites required Ability to lift 25–30 lbs May require occasional evening or extended hours Fast-paced environment with multiple priorities and deadlines

What’s in It for You

Comprehensive benefits package (health, dental, vision, life insurance) 401(k) with company match Ongoing training and professional development programs Opportunities for career growth within a stable, growing company Supportive and collaborative team environment