Part-Time Teller (20 Hours), Hillsdale Branch at Citi in San Mateo, CA

Summary: Citi is a leading global bank, and they are seeking a Part-Time Teller to assist with branch activities and provide high-quality customer service. The role focuses on executing client-facing services, processing transactions, and identifying referral opportunities for new products and services. Responsibilities: - Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service - Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash - Identify referral opportunities for new products and services based on client’s financial goals - Educate clients on digital and self-service opportunities offered by Citi - Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets - Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed - Maintain working knowledge of client accounts as well as new and existing products and services offered - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics - Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency Required Qualifications: - Previous relevant experience preferred - Demonstrated sales and customer service experience - Money handling experience - Effective problem solving and communication skills - Ability to work well in a team oriented environment - High School diploma or equivalent Required Skills: Money handling, Sales Benefits: Discretionary and formulaic incentive and retention awards, Medical, dental & vision coverage, 401(k), Life, accident, and disability insurance, Wellness programs, Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays