External Manager in Training at Circle K in Crystal Lake, IL

Summary: Circle K is a retail company seeking an External Manager in Training. The role involves leading and developing store teams, driving sales, managing inventory, and ensuring excellent customer service in a dynamic retail environment.

Responsibilities:
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
- Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards
- Maintain a professional and supportive image among subordinates and supervisor
- Schedule employees within Company guidelines to maximize customer service and maintain site image
- Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees
- Develop positive and professional relationships with all suppliers
- Promote excellent service and resolve customer complaints in a timely, professional manner
- Promote and ensure a safe, positive public image within the neighboring community
- Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
- Train all employees ensuring that customer service, site image and marketing execution meet Company standards
- Train all employees on safety procedures and promote safety awareness
- Develop ways and means to ensure that all employees receive proper communication in a timely manner
- Establish periodic on-going communication meetings with all site employees and the Market Manager
- Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
- Organize and maintain all site files and manuals
- Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
- Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
- Budget and forecast P&L lines, as well as understand and manage merchandise margins
- Safeguard and account for all money received and disbursed
- Perform all other financial analysis necessary to maximize sales and net profits
- Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc
- Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer
- Be exposed to occasional noise
- Work with a minimum of direction and supervision
- At all times work as an effective manager, supervisor and leader

Required Qualifications:
- Experience to perform the essential duties, responsibilities and working in the conditions described below
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description
- Ability to supervise and manage the functions listed in the CSR and ASM job description
- Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc
- A valid driver's license and adequate transportation to/from bank and corporate management meetings
- Ability to communicate (orally and in writing) in English
- Perform other duties as assigned or delegated by his/her supervisor

Preferred Qualifications:
- High School diploma or GED preferred
- Experience in retail sales preferred

Required Skills: Retail Sales, Cash Control, Financial Analysis, Budgeting, Performance Appraisal, Training Delivery, Staff Scheduling, Recruitment, Performance Management, Report Analysis, Inventory Control, Safety Procedures, Marketing Execution, Action Plan Development, Merchandise Management, P&L Forecasting, Money Safeguarding