Negotiator, CCO SCR - Secured… at CIMB Singapore · Malaysia

Negotiator, CCO SCR - Secured Collections MY

Location: Malaysia

Business Performance and Management

• Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
• Successfully work on accounts as per guideline requirements set in collection system.
• Ensure the portfolio assigned are attempted within the stipulated time set by manager
• To manage portfolio appropriately towards target setting.
• To render full support towards team performance
• All customers enquiries are to be attended within 24 hours
• Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
• Ensure daily, weekly, monthly KPIs are met
• Ensure timely litigation are instituted.
• Provide workable resolution to customers enquiries
• To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
• Avoid Operational Losses
• Assist Team Manager on any ad-hoc projects