Policy Contracts & Documentation Executive -… at Cigna · Nairobi

Policy Contracts & Documentation Executive - Cigna Healthcare
Location: Kenya One Africa Place
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You will join a globally recognized organization where trust, clear communication and a positive culture shape how we work. Our leaders are consistent, approachable and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
The Policy Contracts & Documentation Executive supports the accurate and timely drafting, issuance, maintenance and governance of client policy documentation for Global Health Benefits. The role works across new business, renewals, contractual amendments and product or regulatory changes, ensuring documents reflect approved benefits, rates, terms and conditions and applicable legal or regulatory requirements.
Key Responsibilities
Policy Drafting and Issuance
Draft and issue complete policy contracts for new business and renewing clients where required, including annual policies for Swiss clients in line with applicable regulatory requirements.
Prepare renewal documentation and endorsements covering approved changes to benefits, rates, profit-share arrangements and Service Level Agreements (SLAs).
Complete policy issuance within the agreed turnaround time, while recording and managing any approved internal or external pend periods.
Attend implementation, renewal and other business calls to clarify requirements and support accurate document preparation.
Manage post-issuance activity, including client-requested amendments, contract negotiation support, re-issuance and confirmation of acceptance.
Product and Contract Change Management
Support annual and ad hoc product-development and Terms and Conditions (T&C) reviews.
Review and manage change requests, coordinate stakeholders, assess proposed amendments and provide policy or contractual input to product specifications.
Update policy agreement templates for small and large corporate clients following approved changes.
Draft Notices of Amendment (NOAs), trustee briefings and related client communications in partnership with Product Management and Marketing.
Quality, Governance and Stakeholder Support
Proofread policy documents to confirm accuracy, consistency and alignment with approved contractual wording before publication or release.
Liaise with Legal Counsel, Compliance, Product Management, Marketing, Sales, Client Management, Underwriting, Billing, Finance and onboarding teams to resolve technical or contractual queries.
Ensure onboarding teams receive current policy templates, NOAs and associated fulfilment materials.
Provide clear technical guidance on policy T&Cs and escalate complex legal, regulatory or financial matters to the appropriate subject-matter expert.
Operational Control and Reporting
Monitor the team mailbox daily and log new-business and renewal sign-offs requiring policy or contract issuance.
Maintain policy and follow-up logs, including assignments, due dates, pend reasons, issue dates, acceptance status and post-policy work.
Reconcile the policy log against relevant client or sales records to identify missing instructions and reduce the risk of missed or late policy issuance.
Track performance against Key Performance Indicators (KPIs), turnaround times and quality requirements, and escalate risks promptly.
Maintain a clear audit trail of approvals, contractual changes, issued documents and client or broker confirmations.
Projects and Continuous Improvement
Contribute policy expertise to product, network, regulatory, system and operational-change projects.
Assess downstream impacts on contracts, policy wording, templates, member materials, controls and fulfilment processes.
Recommend process improvements that strengthen document accuracy, regulatory compliance, governance and delivery efficiency.
Support testing, implementation-readiness activities and updates to documented procedures or knowledge content.
Candidate Profile
Education and Experience (Mandatory)
Bachelor’s degree or equivalent relevant experience.
Minimum 3 years of hands-on experience drafting, reviewing, issuing, or managing policy contracts, insurance documentation, legal agreements, endorsements, or contractual documentation within a regulated environment.
Experience withininsurance, employee benefits, healthcare insurance, financial services, banking, legal services, pensions, reinsurance, or another highly regulated industry.
Knowledge and Technical Skills
Strong understanding of policy documentation, contract structures, endorsements and document-control principles.
Ability to interpret legal, regulatory, product and operational requirements and identify inconsistencies or gaps.
Excellent written English, proofreading and document-drafting skills, with close attention to terminology, formatting and version control.
Strong working knowledge of Microsoft Word, Excel, Outlook and collaboration or document-management platforms.
Ability to maintain accurate trackers, analyze workflow data and produce clear status or performance updates.
Core Competencies
Accuracy and judgement: Applies strong attention to detail and sound judgement when handling complex or sensitive contractual information.
Planning and delivery: Manages competing deadlines, prioritizes time-critical requests and delivers work within agreed standards.
Stakeholder management: Communicates confidently with legal, compliance, commercial and operational stakeholders and follows through on agreed actions.
Problem solving: Investigates ambiguity, identifies risks and proposes practical, compliant solutions.
Ownership: Works independently, maintains reliable records and escalates issues early.
Collaboration: Contributes effectively within a matrix environment and supports shared business outcomes.
Continuous improvement: Identifies opportunities to simplify work, strengthen controls and improve customer outcomes.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.