Security Shift Manager at Churchill Downs in Oxford, ME

JOB SUMMARY

The Security Shift Manager oversees Security Operations during an assigned shift, ensuring the safety of all team members, guests and assets. The Security Shift Manager directs security personnel, assigns duties, monitors performance, and ensures compliance with company policies, Maine State Gaming Regulations, and Department/Casino procedures. Security Shift Managers are responsible for casino incidents, incident reporting and coordinating emergency response, addressing customer concerns, employee concerns, safety concerns, collaborating with all other departments, and acting as a liaison with Law Enforcement. The Security Shift Manager works closely with a Senior Security Shift Manager and maintains effective communication and continuity with their peers and subordinates across all shifts.

ABOUT CHURCHILL DOWNS INC.

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT OXFORD CASINO

Oxford Casino, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options, including 23 table games, over 900 slot machines and sportsbook, providing a wide range of entertainment choices for visitors. It also offers 107 hotel rooms and 2 restaurants, making it a destination for both gaming and accommodations.

The core values of the casino—safety, cleanliness, compliance, and friendliness—are important principles that reflect the commitment to creating a positive experience for team members. With these guiding principles, Oxford Casino aims to continue learning, growing, and improving. We hope that you are the next team member to join our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversee the safety and security of all team members, guests and company assets during their assigned shifts.
2. Monitors the activities of all security personnel during their assigned shift to ensure compliance with department and company policies and procedures.
3. Assists with assigning security posts, patrol areas, breaks, and duties; adjusts deployment to maintain adequate coverage based on staffing levels and operational needs.
4. Provide clear direction and support so personnel can perform assigned duties safely and within established guidelines.
5. Conduct shift briefings and communicate significant incidents, unresolved concerns, equipment issues and follow-up responsibilities between shifts.
6. Ensure incident reports and daily logs are accurate, complete and submitted promptly. Coordinates investigations, follow-ups and protects confidential information.
7. Responds to medical emergencies, provides first aid, CPR, and AED assistance within the scope of current training, and coordinates with emergency medical services.
8. Direct the initial Security response to emergencies including evacuations and coordinates with responding agencies and casino leadership under established EAP.
9. Serve as a liaison between responding law enforcement agencies, first responders and casino management during assigned shifts.
10. Coordinate and conduct emergency drills as directed by department leadership, document performance and opportunities for improvement.
11. Conduct routine inspections to identify safety hazards, security vulnerabilities, and equipment issues, document concerns and coordinates corrective action.
12. Coach and evaluate assigned personnel, document performance concerns and recommend recognition, corrective actions, or additional training to the Senior Shift Manager on assigned shift. Additionally, Perform recommended coaching, corrective actions or additional training as needed.
13. Provide support and guidance to casino departments and personnel as needed.
14. Address guest concerns/complaints and employee conflicts professionally, using de-escalation techniques, and customer service skills and refers matters beyond assigned authority to appropriate leadership.
15. Preform interviews, oversee onboarding and training of assigned personnel and verifies their ability to perform required duties through multiple check-ins within the new hires 90 day period.
16. Oversees sensitive key/lock inventory, cards/dice inventory and other departmental sensitive systems to ensure complete audit and integrity of security related systems in compliance with internal controls.
17. Ensure Self-Exclusion, Property Barred Patrons, Underaged and other restricted personnel do not enter the restricted gaming floor.
18. Act as a responsible gambling resource for patrons seeking to self-exclude, following departmental procedures.
19. Review and verify assigned personnels timekeeping records and resolve discrepancies and submit approved records within established payroll deadlines.
20. Perform work with cross-department managers and team members to ensure safety and compliance.
21. Perform Security Officer Duties as needed.
22. Perform required mandatory shift coverage as needed and attend all mandatory departmental/company trainings and meetings.

REQUIRED SKILLS AND ABILITIES

• Ability to lead security personnel, perform corrective actions, delegate assignments, and maintain effective staffing and coverage during assigned shift.
• Ability to assess incidents, exercise sound judgment under pressure and coordinate appropriate emergency response.
• Stronge verbal and written communication skills, including conducting briefings, and communicating with guests and team members.
• Ability to resolve conflicts, apply deescalation techniques and address sensitive situations professionally and discreetly.
• Ability to understand and apply gaming regulations, internal controls, company policies and security procedures.
• Ability to work as an independent manger and work with a team of managers, understanding chain of command.
• Use computer applications, reporting systems, and two-way radios.
• Handles sensitive information with discretion and maintains professional boundaries.

Ability to operate company vehicles for patrols and other assigned duties in accordance with company procedures, maintain a valid driver’s license and meet company driver eligibility requirements

EDUCATION AND EXPERIENCE

Prior Security Experience or Management Experience required

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The work requires some physical exertion, such as being able to stand and walk for extended periods of time, and also some climbing, reaching, pushing and pulling, and lifting objects. Must be able to lift 40lbs and be able to push and pull a wheeled cart weighing up to 300 lbs. May need to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The work environment is one with possible exposure to prolonged loud noise and sometime close quarters. The position also requires the ability to maintain composure and control during difficult or emergency situations. Position may require exposure to extreme weather conditions at times.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

#OneOxford

SALARY RANGE

$48,000-$50,000