Shift Supervisor - Colleyville at Chef Point… · Colleyvil…

Position Overview

We are seeking an experienced, hands-on Restaurant Shift Leader who enjoys leading people, delivering excellent hospitality, and keeping restaurant operations running smoothly.

The ideal candidate leads by example, remains calm under pressure, takes initiative, and understands how to balance excellent guest service with efficient restaurant operations.

This is an active, working leadership position requiring someone who is comfortable supporting the team on the floor and taking responsibility for the success of each assigned shift.

Key Responsibilities

Shift Leadership & Restaurant Operations

• Oversee daily front-of-house operations during assigned shifts, ensuring smooth and efficient service.

• Lead and support servers, bartenders, hosts, and support staff.

• Assign employee stations, side work, and opening and closing responsibilities.

• Monitor staffing levels, breaks, and labor needs throughout the shift.

• Conduct pre-shift meetings to communicate daily specials, reservations, events, and service expectations.

• Maintain a visible presence on the dining room floor, actively assisting employees and interacting with guests.

• Ensure opening and closing procedures are completed accurately and consistently.

Guest Experience & Service Standards

• Deliver exceptional hospitality and ensure guests receive attentive, professional service.

• Proactively visit tables, monitor service quality, and address potential concerns before they escalate.

• Resolve guest complaints professionally and promptly.

• Support the team during busy periods by assisting wherever needed.

• Ensure restaurant cleanliness, presentation, and service standards are consistently maintained.

Team Leadership & Development

• Lead by example while promoting teamwork, professionalism, and accountability.

• Coach team members on service standards, menu knowledge, and proper procedures.

• Assist with training and onboarding new employees.

• Address performance concerns and employee conflicts professionally.

• Communicate employee performance, attendance issues, and operational concerns to management.

Cash Handling & Administrative Responsibilities

• Oversee POS transactions, cash handling, and end-of-shift checkout procedures.

• Verify employee checkouts and ensure accurate reporting of sales, tips, and cash receipts.

• Follow established procedures for discounts, voids, refunds, and other manager-authorized transactions.

• Communicate important shift information and unresolved issues to management.

Safety & Compliance

• Ensure compliance with food safety, sanitation, and workplace safety standards.

• Monitor responsible alcohol service and compliance with TABC regulations.

• Maintain a clean, safe, and organized restaurant environment.

• Ensure employees follow established restaurant policies and procedures.

Qualifications

• Minimum 2 years of experience in a full-service restaurant, preferably including supervisory or shift leadership responsibilities.

• Strong understanding of front-of-house restaurant operations and hospitality standards.

• Excellent communication, organizational, and problem-solving skills.

• Ability to lead a team and make sound decisions in a fast-paced environment.

• Comfortable handling guest concerns and employee issues professionally.

• Experience with restaurant POS systems; Toast experience is a plus.

• Ability to manage multiple priorities while maintaining attention to detail.

• Dependable, punctual, and willing to work evenings, weekends, and holidays as needed.

• Current TABC certification and Texas Food Handler certification, or ability to obtain required certifications.

What We're Looking For

We're looking for someone who:

• Leads by example rather than simply directing others.

• Takes ownership of their shift and follows through on responsibilities.

• Has a genuine passion for hospitality and guest satisfaction.

• Can motivate employees while holding them accountable.

• Notices problems and takes action without waiting to be asked.

• Remains positive, professional, and composed during busy service periods.

• Wants to grow professionally and become an important part of our restaurant leadership team.

Why Join Chef Point?

At Chef Point, we value teamwork, accountability, exceptional hospitality, and employees who take pride in their work. This position offers an opportunity to develop your leadership skills, make a meaningful impact on daily operations, and grow with an established restaurant.

To Apply: Please submit your resume along with a brief description of your restaurant leadership experience.