Patient Care Liaison - Medical at CHC Addiction Services in Akron, OH

The Patient Care Liaison is a cross-functional healthcare support professional responsible for enhancing patient access, supporting medical workflows, assisting with continuity of care activities, and maintaining accurate documentation within a federally aligned primary care clinic. This position serves as a vital connection between patients, providers, clinical staff, and external healthcare organizations to ensure a seamless, patient-centered healthcare experience.

The Patient Care Liaison combines administrative, patient service, and clinical support functions while helping patients navigate healthcare services and supporting providers in delivering high-quality, coordinated care.

Duties to include:

• Welcome and assist patients in a professional, compassionate, and confidential manner.
• Schedule, confirm, and coordinate patient appointments.
• Verify demographic, insurance, and registration information.
• Coordinate referrals to specialty providers and community resources.
• Track referral status and obtain consultation reports.
• Prepare patient charts and ensure documentation is complete prior to appointments.
• Support providers with administrative and clinical workflow tasks.
• Ensure patient information is documented accurately and timely.
• Maintain confidentiality and comply with HIPAA regulations.
• Serve as a liaison between patients, providers, behavioral health staff, nursing, care management, and external healthcare organizations.
• Participate in team meetings and collaborate to improve patient outcomes.
• Support clinic operations by assisting with special projects and other duties as assigned.

Minimum Requirements:

High school diploma or equivalent required, Medical Assistant certification preferred. Minimum of 2 years’ experience in: Medical office operations Front desk registration, Clinical support or Medical Assisting. Experience in using electronic medical record systems required. Strong organizational and multitasking abilities. Exceptional attention to detail. Strong communication and customer service skills. Ability to work independently and collaboratively. Understanding patient confidentiality standards. Attention to detail. Documentation accuracy. Patient-centered communication. Strong organizational skills. Professionalism and confidentiality. Workflow accountability. Time management. Problem-solving and critical-thinking skills. Ability to work independently and collaboratively. Ability to function effectively in a fast-paced, highly regulated healthcare environment.

Why CHC?

• Medical, Dental & Vision Insurance (30+ hours/week)
• 32 Paid Days Off Each Year
• 403(b) Retirement Plan with Employer Match
• Staff Engagement Activities & Employee Appreciation Events
• New Employee Credit for the CHC Apparel Store
• Employee Referral Bonus Program
• Paid Training & Professional Development Opportunities
• Employee Assistance Program (EAP)
• Professional Licensure Reimbursement (where applicable)

CHC is an Equal Opportunity Employer and Provider of Services.