Technology Support Specialist

Summary: Chase is one of the oldest financial institutions, offering innovative financial solutions. They are seeking a Technology Support Specialist to provide first-line support for hardware, software, and technology issues while ensuring customer satisfaction and continuous improvement in service delivery. Responsibilities: - Provide basic first-line support for hardware, software, and technology issues through live chat and service requests, adhering to established processes and procedures - Utilize established problem-solving techniques and diagnostic tools to systematically identify, analyze, and resolve technical issues, ensuring minimal downtime and optimal system functionality - Apply emerging knowledge of hardware components, networking concepts, and operational management to support and maintain technology systems - Contribute to the improvement of processes and procedures by identifying optimization areas and providing feedback on potential solutions Required Qualifications: - Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support - Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues - Baseline knowledge of typical technology operational issues - Ability to balance tasks while documenting outcomes Preferred Qualifications: - Familiarity with troubleshooting techniques for hardware, software, and technology systems - Capability to document issues, procedures, and root cause analysis Required Skills: Hardware support, Software support, Network support, Live chat support, Incident management, Service request management, Diagnostic tools, Root cause analysis, Problem-solving techniques Benefits: Comprehensive health care coverage, On-site health and wellness centers, A retirement savings plan, Backup childcare, Tuition reimbursement, Mental health support, Financial coaching