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Digital Enablement Specialist

Help Shape the Future of Work at Charter Manufacturing

Technology is changing how work gets done, and we're looking for someone who is excited to help employees navigate that change.

As a Digital Enablement Specialist, you'll play a key role in helping employees across Charter Manufacturing get the most value from the tools they use every day. From Microsoft 365 and collaboration technologies to automation and emerging AI capabilities, you'll help turn technology into practical solutions that improve productivity, simplify work, and create a better employee experience.

This is a highly visible role that sits at the intersection of technology, business, communication, training, and innovation. You'll partner with teams across the organization to identify opportunities, promote adoption of new capabilities, and help employees confidently embrace the future of work.

Whether you're enabling Microsoft 365 collaboration, introducing AI-powered workflows, creating training resources, or helping teams work smarter, you'll have a direct impact on how thousands of employees experience technology.

What You'll Do

Drive Digital Adoption & Productivity

• Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies.
• Serve as a trusted advisor for Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools.
• Identify opportunities to simplify work, eliminate friction, and improve employee productivity.
• Promote best practices that help employees work more efficiently and collaboratively.

Lead AI & Emerging Technology Enablement

• Help evaluate and introduce practical uses for Generative AI tools including Microsoft Copilot and other approved AI capabilities.
• Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI usage.
• Work with stakeholders to identify high-value use cases where automation and AI can improve business outcomes.
• Stay current on emerging technologies and help translate their potential into real business value.

Educate, Communicate & Inspire

• Design and deliver engaging training sessions, workshops, office hours, demonstrations, and digital learning content.
• Create user-friendly documentation, videos, job aids, knowledge articles, and communications.
• Build champions and advocates across the organization who can help drive adoption and continuous improvement.
• Present technology concepts in ways that are approachable for both technical and non-technical audiences.

Improve the Employee Technology Experience

• Partner with employees and business leaders to identify recurring challenges and opportunities for improvement.
• Analyze adoption trends, user feedback, and support data to recommend enhancements.
• Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences.
• Support rollout efforts for new technologies, features, and digital capabilities.

Influence the Future of Digital Work

• Maintain and prioritize a pipeline of employee productivity and automation opportunities.
• Help establish standards and best practices for collaboration, file management, meetings, and AI usage.
• Partner with Information Security, Legal, Records Management, and application owners to ensure solutions align with governance and compliance requirements.
• Contribute to Charter's ongoing digital transformation journey.

What You'll Bring

• Bachelor's degree in Information Technology, Business, Communications, Education, or a related field, or equivalent experience.
• 3+ years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
• Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
• Curiosity and enthusiasm for emerging technologies, including AI and automation.
• Strong relationship-building, communication, presentation, and influencing skills.
• Excellent problem-solving abilities and a continuous improvement mindset.
• Ability to work independently, navigate ambiguity, and drive initiatives forward.

Preferred Qualifications

• Experience driving technology adoption, digital transformation, or employee enablement initiatives.
• Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI).
• Background in change management, communications, organizational learning, or technology training.
• Experience creating video-based learning, knowledge articles, and digital content.
• Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
• Experience working within manufacturing, operational, or distributed workforce environments.
• Strong workshop facilitation and presentation skills.

Why Join Charter?

• Be at the forefront of AI and digital workplace transformation.
• Help shape how technology is adopted across the organization.
• Work directly with business leaders and employees to drive meaningful change.
• Influence productivity, collaboration, automation, and AI strategy.
• Blend technology, business, training, and innovation in a highly visible role.
• Join a company that values continuous improvement, curiosity, and employee growth.

If you're passionate about helping people work smarter, excited about AI and emerging technology, and motivated by creating exceptional employee experiences, we'd love to hear from you.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).