Patient Service Rep at CFP Physicians Group in Casselberry

Join our dedicated healthcare team as a medical PSR, where your friendly demeanor and organizational skills will play a vital role in delivering exceptional patient care. This position offers an opportunity to be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience within our primary care practice.

Key Responsibilities:

- Greet patients and visitors warmly, providing excellent customer service

- Manage patient check-in and check-out processes efficiently

- Schedule, reschedule, and confirm patient appointments

- Collect and update patient information and insurance details

- Answer phone calls, respond to inquiries, and direct calls appropriately

- Maintain accurate and organized patient records and documentation

- Handle billing and payment processing as needed

- Ensure the reception area remains clean, organized, and welcoming

Skills and Qualifications:

- High school diploma or equivalent

- Previous experience in a medical office or customer service role preferred

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with electronic health records (EHR) systems and basic computer skills

- Ability to handle sensitive information with confidentiality

- Professional appearance and positive attitude

- Ability to work efficiently in a fast-paced environment

We foster a collaborative and supportive work environment committed to professional growth and excellent patient care. Join us and be part of a team that values compassion, integrity, and continuous improvement.