Workplace Experience Coordinator in San Diego CA at CBRE · San Diego

Summary: CBRE is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests of a designated building. The role serves as the first point of contact, coordinates workplace services and vendors, manages work orders and on-site events, and follows security and emergency procedures.

Responsibilities:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor
- Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building
- Coordinate with vendors who supply services or goods to the workplace
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion

Required Qualifications:
- High School Diploma or GED with up to 2 years of job-related experience
- Ability to follow basic work routines and standards in the application of work
- Communication skills to exchange straightforward information
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
- Strong organizational skills with an inquisitive mindset

Required Skills: Microsoft Office, Workplace Services, Event Management, Security Protocols