Demand & Orders Analyst at Caterpillar Inc. in Suzhou, Jiangsu, China

Demand & Orders Analyst Location: Suzhou, Jiangsu Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Supports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change, make sure requests can be successfully received by order system. Responsibilities •    Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions. •    Auditing order change requests from customers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective. •    Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc. •    Aligned customers order with Sales production plan to achieve the monthly goal. •    Primary contact with other departments departament to manage sales and customer priorities. Degree Requirement Degree or equivalent experience desired Skill Descriptors Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Level Working Knowledge: •     Accurately gauges the impact and cost of errors, omissions, and oversights. •     Utilizes specific approaches and tools for checking and cross-checking outputs. •     Processes limited amounts of detailed information with good accuracy. •     Learns from mistakes and applies lessons learned. •     Develops and uses checklists to ensure that information goes out error-free. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: •     Approaches a situation or problem by defining the problem or issue and determining its significance. •     Makes a systematic comparison of two or more alternative solutions. •     Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. •     Identifies the major forces, events, and people impacting and impacted by the situation at hand. •     Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Level Basic Understanding: •     Describes alternative data-gathering techniques and tools. •     Documents basic data-gathering methodologies. •     Identifies the purposes of data gathering and analysis. •     Identifies key objectives in gathering and analyzing data. Demand Management: Knowledge of processes and methods of Demand Management; ability to effectively sense, predict, plan for and manage the demand for products and services. Level Working Knowledge: •     Assists in the collection and preparation of required demand information. •     Participates in the preparation of short-term demand management for a specific product or site. •     Produces basic demand management reports for senior staff to reconcile the demand balances. •     Summarizes and reports problems such as issues and concerns currently existing in demand management operations. •     Uses tools, with guidance, to predict and plan demand, assess seasonal factors and trends and effectively influence demand. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: •     Delivers helpful feedback that focuses on behaviors without offending the recipient. •     Listens to feedback without defensiveness and uses it for own communication effectiveness. •     Makes oral presentations and writes reports needed for own work. •     Avoids technical jargon when inappropriate. •     Looks for and considers non-verbal cues from individuals and groups. Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads. Level Basic Understanding: •     Identifies common forecasting tools and techniques. •     Describes the roles and responsibilities of demand forecasting staff. •     Explains sources of information for forecasting demand. •     Names several forecasting indexes or measurements. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Level Basic Understanding: •     Seeks help to modify priorities as new information surfaces or conditions change. •     Demonstrates the ability to estimate the time and resources required to complete tasks. •     Identifies own key assignments, schedules, and process steps. •     Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Basic Understanding: •     Explains the value of a disciplined approach to problem solving. •     Describes problem reporting and escalation practices. •     Utilizes accepted procedures for problem analysis and resolution. •     Identifies key aspects of problem-solving techniques used in own area. This position requires the candidate to work a 5-day-a-week schedule in the office. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates: 六月 25, 2026 - 七月 8, 2026 Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.