Front of House (FOH) Senior Supervisor at Castleavery… · Canmore

At Novara, we support businesses with integrated solutions across all functions of Human Resources. In partnership with Castleavery Hospitality, we are excited to present this exciting opportunity to join their organization. The successful candidate will be employed directly by Castleavery Hospitality .

About Castleavery Hospitality

At Castleavery Hospitality Ventures Inc. (CHVI), hospitality is our passion. We are trailblazers in the luxury hospitality industry, creating transformative experiences that leave lasting memories and inspire a global community of travellers. Our bespoke properties stand as iconic gateways that unlock the beauty of the Canadian Rockies, balancing human comfort and the elegance of nature through innovative and sustainable solutions that redefine excellence in hospitality. Our commitment to excellence, refinement, and mutual respect not only elevates guest experiences but also fosters a positive and collaborative work environment.

CHVI Core Team Values

These core values demonstrate our commitment to our values, mission, and vision statement:

• Authenticity – We provide real, grounded, human experiences.
• Stewardship – We care deeply for our environment and community.
• Connection – We facilitate genuine connections among people and with nature.
• Presence – We invite guests to slow down and be fully here.
• Excellence in Hospitality – Quiet, thoughtful service with attention to detail.

Your Impact

As the Front of House (FOH) Senior Supervisor at one of CHVI's flagship properties, the Mount Engadine Lodge (MEL), you will take a hands-on leadership role, overseeing that daily dining operations and bar service is professional, efficient, and compliant to all health and safety standards. Working alongside the Lodge Manager and the Management Team of CHVI, you will ensure that each experience reflects the excellence, refinement, and mutual respect that define our properties. Your leadership acts as the bridge between management and staff, not only guiding the MEL team to deliver memorable experiences, but also cultivating a work environment rooted in collaboration, positivity, and growth.

What You'll Do

Key Working Relations

• Reports directly to Lodge General and Assistant Managers.
• Work closely with Head Chef to operationalize improvement and efficiency initiatives.
• Leadership of Lodge Hands during Service Shifts.
• Collaborate with Front Desk Lodge Hand to ensure all information for dining service is shared with

Food and Beverage & Guest Experience

• Prepare and serve all beverages.
• Oversee bar operations, including liquor, beer, and wine inventory, ordering, cost control, and cleanliness.
• Develop and maintain the drink menu in collaboration with vendors and remote Manager.
• Ensure full compliance with all liquor laws and responsible alcohol service standards.
• Monitor service quality, professionally resolve guest complaints, and manage special requests.
• Maintain a visible floor presence during peak times.

Operations & Administration

• Oversee accurate cash handling. Manage reservations/seating for optimal flow.
• Ensure equipment function and report maintenance.
• Uphold all health and sanitation standards.
• Assist with FOH/bar inventory.
• Document daily performance/incidents.

Team Leadership & Culture

• Lead by example, taking an all-hands approach – no job is too small when it comes to delivering an exceptional guest and team experience.
• Supervise, train, and coach front-of-house staff, including bartenders.
• Lead pre-shift meetings, assign/ensure completion of opening, closing, and side-work duties, and assist with scheduling/coverage.
• Link Management and Kitchen Staff through clear, effective communication.
• Motivate and guide staff to solve guest and MEL Team Member related concerns together.
• Be stewards of a healthy active team culture, reporting any issues you may see or hear.

What You Bring

• High school diploma/GED required; hospitality or mixology certification/experience an asset .
• 2-3 years of high-volume restaurant/hospitality experience, with 1+ year in supervisory/lead role.
• Proven bartending expertise is essential (i.e., mixology, inventory, and liquor control).
• Strong leadership, communication, and problem-solving skills.
• Must be able to handle high-pressure situations and work a flexible schedule (i.e., nights, weekends, holidays).

Additional Details

Location and Hours of Work

• As a MEL team member, room and board are provided.
• 5 days per week; 2:00 pm to 10:00 pm.
• Full-time, hourly employment.
  • Overtime hours expected to handle emergencies and unexpected staff shift changes.

Compensation and Benefits

• Salary includes room and board, in addition to gratuities.
• Competitive benefits.