Sales Account Specialist at Casella Waste Systems in Rutland, VT

Position Summary

The Sales Account Specialist develops sales materials and implements account strategies to support the Resource Solutions Business Development team in creating additional sales opportunities and ensuring new and existing nationwide industrial, institutional, commercial, and municipal business accounts receive excellent service and innovative solutions to meet their unique needs.

Key Responsibilities

• Acts as a liaison between Business Development and Strategic Account Services teams along with other internal company teams to effectively communicate and exchange customer information between stakeholders.
• Researches, finalizes, and organizes Request for Proposal (RFP) responses, presentations and associated materials ensuring information is complete and accessible, including qualifying new vendors and outlets as directed.
• Retrieves all requisite customer information and manages the CRM database to ensure Strategic Account Managers, Strategic Account Services, and others can access all pertinent sales data, activities, and reports.
• Develops and maintains the contract database in SharePoint ensuring agreements are fully executed and consistently maintained, providing support for other certificates and documents as needed.
• Partners with Strategic Account Managers to provide account servicing, pricing and profitability insights and schedules customer appointments as needed to support service requirements.
• Administers customer satisfaction surveys and develops survey results reports for department use.
• Collaborates with Business Development Managers and Strategic Account Managers in developing prospecting opportunities in specific geographies and develops sales correspondence for customers to generate interest, future opportunities, and meetings.
• Coordinates content development for newsletter and social media platforms; execute marketing strategy to promote new business, organizes sponsorships, conferences, and other event activities to promote our brand and create business opportunities.
• Partners with Business Development team to create central repository for all inbound work associated with new accounts and monitor FDA and other related sites thus ensuring an excellent service experience and reducing lost business.
• Works with Business Development team to prepare content and qualifications packages for new business opportunities and organizes all ancillary information in SharePoint to provide easy access and eliminate redundancy.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a bachelor’s degree or equivalent experience, a history of succeeding in collaborative environments, a valid driver’s license, and the ability to travel occasionally. Formal training or coursework in writing, marketing, or communications, direct sales or sales coordination experience and experience or interest in an environmental or sustainability field is preferred.

Excellent verbal, digital, and written communications skills, strong organizational and planning skills, proficiency in the use of Office 365 and related platforms and an understanding of social media communication strategies and tactics are expected.

Attributes

Resourceful, customer-focused individual who has the ability to see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results.