Senior Technical Training Advisor at Carrier in Telford, England, GB

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now, as part of the Carrier group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through smart, integrated solutions that foster sustainability and comfort.

Role Overview

The Product Trainer will play a key role in supporting Viessmann’s installer network, partners, and internal teams by delivering high‑quality training on our range of boilers and Renewable solutions. This role ensures customers are confident in installing, commissioning, and maintaining Viessmann&Carrier technologies, helping drive product adoption, reduce installation errors, and enhance overall customer satisfaction.

What We’re Looking For

A confident, knowledgeable trainer who is passionate about supporting the heating industry’s transition to low‑carbon solutions. You’ll be customer‑focused, technically credible, and enthusiastic about helping others succeed with Viessmann products.

Key Responsibilities

• Deliver engaging in‑person and virtual training sessions on Viessmann boilers, heat pumps, controls, and associated systems.
• Develop and update training materials, manuals, guides, and digital content aligned with the latest product standards.
• Provide technical support and expert guidance to installers, service engineers, and internal colleagues.
• Work closely with Product Management to ensure training reflects current product features, updates, and market requirements.
• Support product launches with tailored training programmes and demonstrations.
• Maintain training equipment, rigs, and facilities to ensure a high‑quality learning environment.
• Gather feedback from course attendees and use insights to continuously improve training delivery.
• Represent Viessmann professionally at events, roadshows, and industry exhibitions where required.

Skills & Experience Required

• Strong technical background in heating systems, ideally with hands‑on experience with boilers and/or heat pumps.
• Proven experience delivering technical training or mentoring installers/engineers.
• Excellent communication and presentation skills with the ability to simplify complex concepts.
• Knowledge of UK heating regulations, best‑practice installation standards, and low‑carbon technologies.
• Self‑motivated, organised, and comfortable working both independently and as part of a wider team.

​Minimum Requirements:

• IT Skills
• People skills
• Time management skills
• Communication and presentation skills
• An understanding of government schemes an advantage but full training will be given.
• An understanding of ASHP's an advantage but full training will be given ​ What we offer
• Base salary + sales bonus
• Pension scheme
• 25 days of holiday + bank holidays
• Life Insurance
• Comprehensive onboarding training
• Small but supportive team

If you think this role is for you, apply!

Pay Range The annual salary for this position is between £34,500.00-£69,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.   

Other Compensation This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline
Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 21 July 2026

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Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.