Customer Specialist at CarMax in NY - Smithtown

Summary: CarMax is the nation’s largest retailer of used cars, and they are seeking a Customer Specialist to deliver an iconic, customer-first experience. In this role, you will support customers through every step of their car-buying and selling journey, ensuring a seamless process that reflects CarMax’s commitment to honesty and innovation. Responsibilities: - Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications - Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers - Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation - Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards - Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments - Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience - Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area Required Qualifications: - Strong communication skills with confidence in representing CarMax and its products - Ability to build lasting relationships and create win-win solutions for customers - Demonstrated integrity, respect, and teamwork in a fast-paced environment - Skilled in balancing customer needs with business goals and following processes accurately - Ability to manage multiple tasks, maintain attention to detail, and meet deadlines - High School Diploma or equivalent and a valid driver's license - Ability to lift up to 25 lbs and accurately read and transcribe data Preferred Qualifications: - Sales or customer service experience in retail or similar environments - Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) Required Skills: Vehicle condition assessment, Inventory management, Document auditing, Repair order invoice review, Microsoft Office Suite Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time., To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company., For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay., Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.