Coordinator II, AR Compliance - Collections at CarMax in Richmond, VA

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

Position Overview

As a Coordinator II, Accounts Receivable – Compliance, you will help initiate and manage new or escalated collection accounts while supporting accurate receivable processing across multiple desks. This role partners with CarMax stores, customers, internal departments, and external business partners to gather documentation, research account details, process payments, and facilitate refund activities. You will also enter new accounts into CAMs, support Collections Analysts with required information, resolve email inquiries, and assist with general ledger tasks. A successful Coordinator II demonstrates teamwork, accuracy, urgency, and a strong commitment to delivering high-quality customer service.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

The Accounts Receivable Collections team focuses on initiating and resolving receivable accounts, supporting customer communication, and maintaining accurate documentation to assist Collections Analysts and broader accounting operations. This role strengthens end-to-end collections processes and contributes to reliable receivable management.

Role Responsibilities

• Research new collection items and gather documentation needed to enter accounts into CAMs, including manually keying exception items.
• Execute daily incoming payment processes to ensure accurate fulfillment of receivables.
• Perform general ledger tasks, including journal entries and account reconciliations.
• Facilitate refund workflows for customer refunds and contract repurchases; process vendor invoices as required.
• Provide effective communication and support to CarMax stores, retail customers, internal departments, and external business partners.
• Initiate written correspondence with customers related to collection efforts.
• Support projects and complete additional responsibilities as needed.

Required Qualifications

• Makes thoughtful, timely decisions and adapts quickly when needed.
• Applies logical thinking and experience to resolve issues, using resources and engaging Accounting Leadership or SMEs appropriately.
• Balances and prioritizes multiple responsibilities effectively.
• Communicates clearly with internal and external partners in written and verbal formats.
• Uses available tools and sound judgment to make practical decisions.
• Builds strong relationships, supports customer needs, and adapts well to change.
• High school diploma or equivalent; 2+ years business experience (including 1+ year Accounts Receivable); proficient Excel skills.

Preferred Qualifications

• Bachelor’s degree in business
• Account reconciliation experience
• Understanding of basic accounting concepts
• Proficient in Microsoft Word, PowerPoint, Teams, and Outlook
• Experience with a cloud ERP solution (e.g., Oracle)

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The hourly rate for this position is: $21.20 - $29.70

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.