Primary Care Medical Assistant at Carbon Health in Alameda, CA

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

About the Role

Carbon Health is seeking a compassionate, motivated, and detail-oriented Medical Assistant to join our Primary Care team. Our team is dedicated to delivering accessible, high-quality, patient-centered care while creating an exceptional experience for every patient.

As a Primary Care Medical Assistant, you will work closely with providers, clinical support staff, and clinic leadership to support daily operations and ensure patients receive timely, coordinated care. This role is an important part of the patient's healthcare journey, supporting everything from rooming and clinical procedures to care coordination, patient communication, and follow-up.

The ideal candidate is a team player who takes ownership, demonstrates strong communication skills, adapts to a fast-paced environment, and is passionate about making a difference in the lives of our patients.

What You'll Do

• Welcome patients and create a warm, professional, and positive experience from arrival through discharge.
• Room patients, obtain and document vital signs, review medications, allergies, medical history, and update patient information.
• Assist providers with examinations, procedures, and other clinical needs.
• Support point-of-care testing, specimen collection, lab processing, and diagnostic workflows.
• Administer medications, injections, and immunizations within the scope of training, certification, and applicable regulations.
• Manage clinical tasks, patient messages, referrals, prescription requests, and follow-up communications.
• Support care coordination, including preventive screenings, health maintenance, and patient care gaps.
• Assist with reviewing and following up on laboratory results, including timely escalation of abnormal or urgent results to the provider.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Ensure exam rooms and clinical areas are clean, organized, stocked, and ready for patient care.
• Follow established clinical workflows, infection prevention standards, safety protocols, and regulatory requirements.
• Collaborate with providers, Medical Assistants, front office staff, and clinic leadership to maintain efficient clinic operations.
• Communicate patient concerns, changes in condition, and operational barriers promptly to the appropriate team members.
• Demonstrate ownership, accountability, empathy, and follow-through in all aspects of patient care.
• Participate in team huddles, trainings, and ongoing quality improvement initiatives.

Qualifications

• High school diploma or equivalent required.
• Current Medical Assistant certification preferred or required based on applicable state and organizational requirements.
• Previous experience in Primary Care, ambulatory care, or an outpatient clinical setting preferred.
• Current Basic Life Support (BLS) certification or ability to obtain as required.
• Knowledge of medical terminology, vital signs, clinical procedures, and basic patient care.
• Experience with electronic medical records (EMR) preferred.
• Strong organizational, communication, and multitasking skills.
• Ability to prioritize responsibilities and remain flexible in a fast-paced clinical environment.
• Demonstrates professionalism, compassion, empathy, and a patient-first mindset.
• Strong attention to detail with a commitment to accurate documentation and compliance.
• Ability to work independently while contributing positively to a collaborative team.
• Willingness to learn new systems, workflows, and clinical processes.
• Demonstrates accountability, adaptability, problem-solving, and a commitment to continuous improvement.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

What Makes You a Great Fit

You believe exceptional patient care starts with teamwork, communication, and compassion. You take pride in your work, support your teammates, and understand that every interaction matters. You are someone who takes initiative, follows through on responsibilities, and is always looking for opportunities to improve the patient experience.