HR Operations Advisor at Capita · Cape Town

This role is suited to an HR professional who is building business partnering capability and enjoys providing practical HR support within a fast-paced operational environment. Combining strong administration, sound judgement, stakeholder engagement and a shared service mindset You will serve as a trusted HR Advisor and a first point of contact for day-to-day HR matters. The role focuses on delivering consistent, efficient and compliant HR support, enabling business operations to meet Service Level Agreements and client commitments, while ensuring a positive employee experience.

Job title: HR Operations Advisor

Job Description:

Key Responsibilities

• Serve as the first-line HR contact for day-to-day queries.
• Support and coach operations managers in ER matters including but not limited to: absence management, conduct, grievances and performance improvement documentation.
• Build effective working relationships with managers and employees across support areas to understand operational needs and provide responsive HR support.
• Support and coach line managers in applying performance management principles, in collaboration with Performance and Development to drive fairness and consistency.
• Provide commercially focused advice and support to managers on all employee relations issues in line with Company procedures, including disciplinary, grievance and sickness absence matters.
• Produce monthly HR reports and present insights and recommendations to HODs to support decision-making.
• In collaboration MI, Identify trends and proactively address high turnover, sickness absence and cost savings within the assigned support area.
• Facilitate ad hoc HR projects and initiatives in collaboration with stakeholders, e.g. restructuring, change management and Group HR initiatives.

Minimum Requirements

• 2–3 years' Human Resources related experience.
• Strong stakeholder management.
• Solid fundamentals in HR practices: recruitment, onboarding, performance management, employee relations and day-to-day query management.
• Experience supporting multiple line managers or lines of business in a fast- environment.
• Experience in the BPO industry is an advantage.

Qualifications

• Grade 12 (Matric)
• Bachelor’s degree in Human Resource Management or Industrial Psychology (essential).
• Registration with SABPP or HPCSA (where applicable) will be advantageous.

Key Attributes

• Strong understanding of South African employment law and HR best practices, with the ability to research specifics for local jurisdictions.
• Working knowledge of the full employee lifecycle and how HR practices support business decisions and performance.
• Ability to identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Knowledge of HR governance, reporting standards and the importance of data accuracy and record management.
• Basic understanding of organisational development and change management principles (advantageous).
• Ability to influence key decision makers and to challenge when necessary.
• Ability to multi-task, work well under pressure and use own initiative.
• Strong written, verbal communication and interpersonal skills.
• Strong reporting skills.

Capita Values

Champions the Capita Values through the practical application of the behaviours required of a VALUES champion, actively pursuing our promise of a great experience and our purpose of helping to enable others.

Report Line

Senior Human Resource Business Partner

Location: Cape Town , South Africa

Time Type: Full time

Contract Type: Permanent