FBS IT Support Engineer at Capgemini in Mexico City, Mexico City, MX

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Provides onsite deskside support and resolutions for challenging technical issues relating to client systems. Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, hardware, access, connectivity, security, database, mobile devices, and peripherals. Assists with hardware installations, imaging, and troubleshooting of end-user devices. Leads minor projects such as department initiatives, compliance reports, and roadmap items. Creates and modifies knowledge base articles and technical documentation as needed. Provides exceptional customer service while ensuring minimal disruption to the business. Collaborates internally and externally relative to their department while being customer-focused.

Responsibilities

• Provide onsite deskside support for end-user devices, including desktops, laptops, printers, and peripherals.

• Perform hardware diagnostics, repairs, and replacements as needed.

• Install, configure, and troubleshoot operating systems, applications, and drivers.

• Image and deploy new systems, ensuring compliance with enterprise standards.

• Resolve complex technical issues referred from the Help Desk that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment.

• Perform root cause analysis and develop solutions and/or requirements for solutions.

• Manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.), client endpoint management (Intune, NexThink, etc.), Active Directory, and VDI.

• Assist with network connectivity troubleshooting for wired and wireless devices.

• Support conference room technology and AV equipment as needed.

• Manage minor projects such as testing, deployment, and remediation; develop customer training documentation, processes/procedures, and technical documentation.

• Maintain accurate asset tracking and inventory for end-user hardware.

• Handle inventory within the office

• 3+ years of experience working as an IT Support Engineer or equivalent

• Experience performing hardware troubleshooting, device repair and replacement.

• Experience managing network devices.

• Experience working with windows and other systems.

• Teams conference room systems

• Experience working with NexThink (or any endpoint monitoring tools)

• Strong communication skills and good customer service

Nice to have

• Microsoft Certification
• CompTIA A+ Certification

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.