Client Services I Representative- Office… at Canon… · US-DC-Was…

Summary: Canon U.S.A., Inc. is a leading provider of digital imaging solutions. They are seeking a Client Services I Representative to ensure prompt delivery of various on-site work assignments while providing excellent customer service and satisfaction. Responsibilities: - Promptly informs supervisor of potential problems or customer concerns - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal - Strong focus on providing good customer service - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded - Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed - Site responsibility and location of coverage may change based on client and/or division needs - Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail - Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc) - Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items - Responds to customer requests - Performs routine upkeep of equipment - Records and tracks customer inquiries and fulfillment of requests - Responsible for prompt and accurate reproduction of all print requests - Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check - Receives, logs, delivers and tracks all activity for reporting purposes - Responds to customer requests - Performs routine upkeep and basic maintenance of equipment - Records and tracks customer inquiries and fulfillment of requests - Performs daily convenience care functions as needed - Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location - Follows daily, established maintenance processes and procedures - Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper - Evaluates equipment issues and notifies service department if unable to resolve - Delivers paper - Assists end-users in basic functionality of equipment - Records meter reads - Maintains service activity reports - Monitors supplies and restocks inventory - Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer - Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings - May also be responsible for copy/binding/copier maintenance Required Qualifications: - HS Diploma, GED, or equivalent experience required, plus less than one year of related experience - Basic computer skills/technical knowledge - Ability to multitask and prioritize in order to meet deadlines - Good customer service and communication skills - Ability to lift up to 50lbs - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties - Ability to work OT as needed - Ability to work with minimal supervision - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises Required Skills: Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services Benefits: Employee referral bonus, Employee discounts, "Dress for Your Day" attire program (casual is welcome, based on your job function), Volunteer opportunities to give back to our local community, Swag! A Canon welcome kit and official merch you can’t get anywhere else, Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.