Manager, Bus Transportation at Caltrain in San Carlos, CA

The Manager, Bus Transportation reports to the Director, Bus Transportation, and is responsible for overseeing bus transportation services for San Mateo County Transit District (SamTrans).

Examples of Essential Functions:

• Ensure operating schedules meet service needs, comply with applicable Collective Bargaining Agreements (CBAs), and support cost-effective staffing management.
• Ensure customer issues are promptly and effectively addressed.
• Manage bus transportation staff, in accordance with the Collective Bargaining Agreements, and District’s Personnel Policies and Procedures Manual.
• Manage assigned cost centers, including budget development, expenditure monitoring, financial projections, budget adjustments, and maintaining operations within approved budget allocations.
• Participate in the development of standard operating procedures that define and govern specific administrative and operational business practices.
• Coordinate bus transportation activities with Maintenance, Scheduling, Training, Employee Relations, Communications, and other departments.
• Supervise staff. Hire, mentor, and take appropriate corrective and/or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

Examples of Essential Duties:

• Review and approve operating schedules for regular bus operators, the extraboard, and assigned vehicles, along with bidding practices.
• Ensure compliance with local, state, and federal regulations, safety practices and programs, and the CBAs, in order to provide efficient and safe bus transportation services.
• •Oversee and review employee investigations, disciplinary cases, and corrective actions including retraining, discipline, and separations to ensure consistent application of District policies, procedures, and applicable CBAs.
• Conduct disciplinary hearings, address employees’ grievances, andand collaborate with Employee Relations to ensure consistency and appropriate resolution of employee-related matters .
• Administer the Attendance Control Program and the Reasonable Accommodation Program.
• Counsel employees on the Employee Assistance Program.
• Serve as the SamTrans representative to local schools, the community, and customers for quality provision of transportation services, and to address and resolve service-related issues.
• Supervise represented and administrative staff.
• Evaluate job performance of staff which also includes the professional development of staff through the identification of on-the-job and other professional development opportunities.
• Monitor assigned cost center budgets, review expenditures, prepare budget projections and adjustments, and identify opportunities for operational efficiencies and cost control.
• Participate in the development, implementation, and ongoing management of operational technology systems, including new Daily Dispatch software, onboard dash camera systems, and other technologies designed to improve operational efficiency, safety, and service delivery.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.Perform other duties as assigned.

Minimum Qualifications:

Sufficient education, training, and experience to demonstrate the knowledge and ability to successfully perform the essential functions of the position. Development of the required knowledge and abilities is typically obtained through but not limited to:

• Associate’s degree in business management, supervision, public administration, transportation management, or closely related field.
• Six years of full-time experience in public transportation operations.
• Two years of supervisory experience.

Preferred Qualifications:

• Experience managing attendance, discipline, corrective action, and labor relations.
• Experience managing operational budgets, cost centers, financial projections, and expenditure controls.
• Possess a valid California driver’s license with a safe driving record.
• Proficiency in MS Office Suite.
• Ability to understand, interpret, administer, and apply multiple CBAs =and District personnel policies.