Quality Assurance Specialist at C2 Global… · Austin

Summary: C2 Global Professional Services, LLC provides workforce and career services focused on supporting job seekers and local communities. The Quality Assurance Specialist conducts monitoring, statistical sampling, auditing, and work observation to ensure compliance with policies and procedures, documents program reviews, provides technical assistance, and supports regulatory compliance.

Responsibilities:
- Conducts monitoring and makes recommendations for improvement and maintains documentation on program reviews
- Compiles required monitoring documents and submits responses to Quality Assurance Lead
- Provides technical assistance on workforce services programs
- Maintains knowledge on current and future programs to ensure compliance with laws and regulations
- Performs other related duties as assigned

Required Qualifications:
- · Knowledge of workforce development, economic development, business intelligence and

trends, and project management
- · Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability
- · Knowledge with applicable federal, state, and local laws and regulations
- · Knowledgeable with the Integrated Service Principles
- · Knowledge of quality control, auditing, or performance monitoring
- · Knowledge of word processing, spreadsheet, technology, and computer skills
- · Exceptional customer service and interpersonal skills
- · Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented
- · Excellent verbal and written communication skills
- · Ability to analyze and interpret information and data and provide relevant feedback for action
- · High School Diploma or GED required
- · (1-2) Years of relevant experience required
- · Additional relevant work experience may be considered in lieu of required education
- · Valid driver's license and proof of insurance with good driving record
- Physical requirements include lifting up to 10 pounds occasionally
- Subject to standing, sitting, bending, and walking to perform job scope
- Requires visual acuity, speech and hearing
- Occasional driving and travel required
- Flexible hours may be required

Preferred Qualifications:
- · Associates or Undergraduate degree preferred
- · Bilingual in English and Spanish preferred

Required Skills: Workforce Development, Business Intelligence, Quality Control, Auditing, Performance Monitoring, Statistical Sampling, Federal, State, and Local Laws and Regulations, Integrated Service Principles, Data Analysis and Interpretation, Microsoft Word Processing and Spreadsheets, Project Management, Verbal and Written Communication

Benefits: Health Insurance (with 0-cost options for employee-only plans), Wellness Reimbursement, Generous Paid Time Off, Paid Parental Leave, 401(K) with 100% Employer Match of up to 6% of individual contributions, Dental, Vision, Life Insurance, Short and Long Term Disability, Pet Insurance