Junior Account Manager

Summary: C.H. Robinson is a logistics company seeking a Junior Account Manager to build relationships with customers and collaborate with internal teams. The role involves managing shipments, improving operational efficiency, and leveraging technology to enhance customer experience. Responsibilities: - Build and develop relationships with customers to ensure continued partnership - Communicate shipment updates proactively and accurately ensuring a customer centric approach - Analyze customer inquiries and provide quality and timely insights and updates to your customers - Proactively identify opportunities to improve operational efficiency - Respond to customers with a sense of urgency to provide an excellent customer experience - Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations - Network internally with Account Management, Operations, and Capacity teams Required Qualifications: - High School Diploma or GED equivalent - Previous Customer Engagement Experience - Ability to travel up to 5% (domestically) Preferred Qualifications: - Value a diverse and inclusive work environment - Have basic proficiency in Microsoft Office Suite of Programs - Display attention to detail, accuracy, and problem solving - Exhibit demonstrated negotiation, collaboration, and influencing skills - Hold a Bachelor's Degree from an accredited college or university Required Skills: Customer Engagement Experience, Navisphere Important Skills: Microsoft Office Suite Nice-to-Have Skills: Influencing Skills, Negotiation Skills, Collaboration Skills Benefits: Three medical plans which include, Prescription drug coverage, Enhanced Fertility benefits, Flexible Spending Accounts, Health Savings Account (including employer contribution), Dental and Vision, Basic and Supplemental Life Insurance, Short-Term and Long-Term Disability, Paid observed holidays, 2 paid floating holidays for U.S. hourly employees, Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada, Paid parental leave, Paid time off to volunteer in your community, Charitable Giving Match Program, 401(k) with 6% company matching, Employee Stock Purchase Plan, Plus a broad range of career development, networking, and team-building opportunities