Senior Universal Banker at Byline Bank in Chicago, IL

About Byline Bank

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.9 billion in assets and operates over 40 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing and U.S. Small Business Administration loans. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report’s Best Companies to Work for in the Midwest 2024-2025, 2025-2026 and Best Companies to Work for in Finance and Insurance & Overall 2025-2026.
• Newsweek’s America’s Greatest Midsize Workplaces for Women 2026
• Best Companies Group’s Best Remote and Hybrid Workplaces in America 2026
• Chicago Sun Times Chicago’s Best Workplaces 2024, 2025
• Best Companies Group and Illinois SHRM (Society for Human Resource Management) Best Workplaces in Illinois 2024, 2025, 2026

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

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About the Opportunity:
Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Sr. Universal Banker opportunity!

Objective of Position:
The Senior Universal Banker (Sr. UB) is responsible for coordinating the activities of Tellers and Universal Bankers while collaborating to identify needs and explain products/services with the goal of converting service opportunities into sales events. The Sr. UB performs a complete range of services for customers including processing transactions, opening/closing accounts, responding to inquiries, and assisting the team with functions relative to the daily operations of the Branch. This role supports complex transactions and sensitive client concerns while administering and explaining policies and procedures.

The Sr. UB is expected to periodically travel to other branch locations to support staffing coverage. A professional image as outlined in the Byline Bank Employee Handbook is required.

Duties and Responsibilities:

Staff Leadership

• Assists staff with scheduling, assigning work, answering questions, and problem resolution.
• Identifies coaching opportunities for direct reports.
• Identifies training needs of the Teller and Universal Banking staff.
• Demonstrates a proficient ability to delegate duties and assignments.
• Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
• Actively participates in Branch meetings and speaks on assorted topics.
• Assists staff in recognizing and facilitating cross-selling opportunities.
• Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.
• Demonstrates and encourages open communication with staff.

Sales & Service

• Coaches staff to achieve assigned production goals.
• Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
• Maintains positive interpersonal relationships with customers and employees.
• Recognizes and facilitates cross-selling opportunities.
• Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
• Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.
• Displays exceptional customer service and sales skills and maintain a professional attitude.
• Maintains accuracy and compliance in all account documentation.

Operational Responsibilities

• Participates in the weekly scheduling of Tellers and Universal Bankers.
• Ensures proper coverage for adherence to dual control.
• Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
• Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies.
• Ensures Tellers/Universal Bankers balance out at drawer limits daily, per Bank policy.
• Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
• Establishes clear and on-going communication with management.
• Minimizes risk of losses, including cash differences and other controllable losses.
• Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.
• Processes Teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
• Continues to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
• Keeps abreast of competitor products, services, and current promotions.
• All other duties as assigned.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

• High School Degree or GED required.
• 3+ years of experience in a banking environment.
• 1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus.
• Must be detail oriented with excellent organizational skills.
• Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
• Strong knowledge of Microsoft Office preferred.
• Working knowledge of banking regulatory requirements.
• Knowledgeable about a wide variety of retail bank products and administrative support
• Strong time management skills and attention to detail.
• Ability to communicate in a professional, accurate, and clear manner with internal and external stakeholders.
• Must be able to lift 30 pounds.

Physical Demands/Work Environment:
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds.

Compensation & Benefits:
Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The anticipated hourly range for the position is $25.00 to $37.01.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:
Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

This role is not eligible for visa sponsorship now or in the future.

Note to Recruitment Agencies and Third-Party Recruiters:
Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.