Barista/Sales Assistant at Butlers… · Dublin…

Job Description:

Barista / Sales Assistant

About Butlers Chocolate Cafés

Founded in 1932, Butlers Chocolates has grown into one of Ireland's most recognised premium chocolate and coffee brands. For over 90 years, we have been dedicated to crafting exceptional chocolates and serving high-quality coffee, creating memorable experiences for our customers every day.At Butlers Chocolate Cafés, we believe our people are at the heart of our success. We are passionate about developing talent and are proud to promote from within whenever possible, providing opportunities for our team members to learn, grow and build rewarding careers with us.

Role Purpose

As a Barista / Sales Assistant, you are more than a team member—you are an ambassador for the Butlers brand. You will play a key role in delivering an exceptional customer experience by serving premium coffee, handcrafted chocolates and outstanding service in a warm, welcoming environment.Every interaction is an opportunity to create a memorable experience for our customers while maintaining the highest standards of quality, presentation and professionalism. Through your passion for hospitality, attention to detail and commitment to excellence, you will help bring the Butlers experience to life and contribute to the continued success of our cafés.

Key Responsibilities

Customer Experience

• Deliver exceptional, personalised customer service to every guest.
• Build genuine rapport with customers and create a welcoming atmosphere.
• Handle customer enquiries and resolve concerns professionally.
• Consistently exceed customer expectations through attention to detail.

Barista Duties

• Prepare premium coffee and specialty beverages to company standards.
• Maintain excellent knowledge of coffee, tea, hot chocolate and seasonal beverages.
• Ensure consistency in drink quality and presentation.
• Maintain cleanliness and organisation of all coffee equipment and workstations.

Sales & Product Knowledge

• Confidently recommend products and promote seasonal offerings.
• Upsell beverages, chocolates, gifts and retail products naturally.
• Demonstrate strong knowledge of our products, ingredients and brand story.
• Process transactions accurately using the till system.

Store Standards

• Ensure displays are fully stocked, attractive and presented to premium standards.
• Follow food safety, HACCP and health & safety procedures.
• Complete opening and closing duties efficiently.
• Maintain a clean, organised café and retail environment at all times.

Teamwork

• Work collaboratively to achieve daily sales and service targets.
• Support colleagues during busy periods.
• Participate in training and continuously develop product knowledge.
• Represent the company values through professionalism and positive attitude.

What We're Looking ForEssential

• Passion for delivering outstanding customer service.
• Friendly, positive and professional attitude.
• Excellent communication skills.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Flexible availability, including weekends and holidays.
• Good level of spoken English.
• Ability to work independently and as part of a team.

Job Type: Permanent Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Store discount
• Wellness program
• Relocation assistance
• Sick pay

Job Types: Full-time, Permanent

Pay: From €14.15 per hour

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Sick pay
• Wellness program

Application question(s):

• How do you find working in the busy environment ?
• Are you available to work early mornings , from 3:45?
• Are you available to work full time (38 hours per week)?
• Are you looking for a full-time position beyond September, or will you be attending college in September?
• Can you provide documents for a 5-year background check?

Work Location: In person