Training Officer - Senegal at BURN in Dakar, Senegal

About the role:
As a Training Officer – Biomass, you will support the delivery of impactful training programs that empower our Biomass Sales Agents and Field Teams to perform with excellence. You will facilitate engaging sessions, coordinate training activities, and ensure knowledge transfer that drives sales performance, customer satisfaction, and environmental impact awareness across our Biomass markets

Duties and Responsibilities:
1. Training Delivery & Facilitation

• Deliver structured training sessions for new and existing sales personnel, using adult learning principles to maximize retention and practical application.
• Facilitate Train-the-Trainer (TOT) programs for Team Leaders (TLs), Territory Sales Managers (TSMs), and Regional Sales Managers (RSMs) to build internal training capacity.
• Adapt training delivery methods to suit diverse audiences, ensuring inclusivity and effectiveness.

2. Team Coordination & Administration

• Collect, analyze, and execute day-to-day training needs in the sales and field operations teams in alignment with the Training Lead’s directives.
• Coordinate logistics for all training activities, including scheduling, materials preparation, and participant communication.
• Liaise with external trainers when necessary to support specialized learning interventions.

3. Monitoring, Evaluation & Continuous Improvement

• Systematically collect and analyze feedback from trainees and trainers to identify improvement areas in content, methodology, and delivery.
• Monitor post-training performance and knowledge retention, proposing remedial actions where required.
• Track and report training attendance, completion rates, and learning outcomes as per set KPIs.

4. Content Familiarity & Learning Resource Management

• Stay up to date with Burn Manufacturing’s Biomass training curriculum and content to ensure accurate and effective delivery.
• Support in localizing training materials to enhance cultural and market relevance in conjunction with the Training Manager.

Skills & Experience:
Must-Haves

• Minimum 2 years’ experience in training facilitation, learning delivery, or sales enablement, preferably within clean energy, FMCG, or related sectors
• Strong facilitation, presentation, and communication skills
• Willingness to travel for field-based training
• Good command of adult learning principles and ability to apply them practically
• Organized, proactive, and able to manage multiple training sessions within tight timelines
• Good command of English, French and Wolof

Nice-to-Have

• Knowledge of clean energy products, biomass stoves, or carbon markets
• Familiarity with digital learning tools and simple LMS platforms
• Passion for climate change education and environmental sustainability
• Good command of Pulaar
• Knowledge of the carbon market, climate change causes, and environmental impact will be an added advantage.

Core Competencies

• Learner-Centered Delivery: Designs and facilitates training with the learner’s needs in mind
• Adaptability: Adjusts approaches based on trainee feedback and learning assessments
• Collaboration: Works effectively with team members, sales leaders, and external partners
• Attention to Detail: Ensures accurate and thorough delivery of training content
• Initiative: Proactively identifies learning needs and proposes solutions