Client Services Intern at BSI Group in South Africa

Client Services Intern
Location: South Africa
We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title: Client Success Coordinator
Location: Pretoria
Purpose of the Role
To support the Client Success team with the administration of client transition fees, ensuring clients receive timely and accurate communication and invoices.
Key Responsibilities & Accountabilities:
Issue transition-fee notifications and confirmations to clients through Salesforce.
Arrange for the relevant transition-fee invoices to be raised and issued.
Maintain accurate client, case and communication records within Salesforce.
Monitor responses and follow up with clients where required.
Escalate client questions, objections or concerns to the appropriate team member.
Track completed and outstanding notifications and invoices.
Support the wider team with transition-related administration.
Skills:
Excellent written and verbal communication skills.
Fluent in English
Strong organisational skills with the ability to prioritise and manage multiple cases simultaneously.
High attention to detail and accuracy
Confident using digital systems; Salesforce experience is helpful but not essential.
Good organisational skills and ability to manage a high volume of tasks
Knowledge of SAP or similar ERP systems
Client-centric and service-driven
Proactive and responsive
Agile and adaptable in a fast-paced operational environment
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.