Event Server at Brooklyn Winery in New York, NY

Event Server—Brooklyn Winery

Brooklyn Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. We pride ourselves in providing an unforgettable guest experience where expertly crafted wines, outstanding food, and unprecedented hospitality come together. The Brooklyn Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive.

Brooklyn Winery is searching for team members who are committed to the art of hospitality and want to share in our love for food, wine, and events by creating memorable experiences for our guests. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!

Position Summary

Event Servers are responsible for positive guest interactions while serving guests in a professional, friendly, efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to guests’ needs, making them feel welcome, comfortable, important and relaxed. Servers embrace their role. They know their demeanor, attitude and actions play a large part in creating a pleasant atmosphere and guest experience. Servers are to provide a quality experience for guests.

Servers work in close collaboration with colleagues and kitchen and bar staff and must adhere to established health and safety standards. Servers also maintain the cleanliness, presentation and ambiance of the restaurant which is an integral part of the guests’ experience.

Responsibilities

• Assist guests in selecting food and beverages by presenting menu (if plated) or offering preselected items, identifying & explaining event wines, and answering food preparation questions
• Have an expert understanding of the event’s offerings, ingredients, preparation techniques and available substitutions
• Have an expert understanding of the event wines
• Identify special dietary needs and allergies and communicate to captains & staff
• Serve the needs of multiple guests and assigned tables simultaneously and assist other team members with their duties as well, if needed
• Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
• Observe and adhere to proper serving etiquette and techniques for the events team
• Maintain service pace by removing or delivering courses as completed, replenishing utensils (if necessary), refilling water & wine glasses, and being alert to patron spills or other special needs
• Address guest concerns promptly, politely and positively and alert captains and management team of any/all issues
• Attend meetings and trainings as requested by management, including pre-shift meetings
• Assist with training of new staff
• Adhere to grooming, conduct and uniform standards
• Prepare event space by setting tables, candles, napkins, service plates, glassware and utensils
• Fold napkins & polish eventware, set up stations, and prepare for the next shift
• Execute opening and closing procedures as directed
• Be comfortable with extreme weather during service
• Other duties as required

Brooklyn Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.