Operation Manager at Brokies Cafe in Sharjah

Key Responsibilities

• Oversee and manage the daily operations of all outlets.
• Ensure smooth and efficient operations across all branches.
• Monitor sales performance, operational costs, and profitability.
• Develop and implement strategies to improve sales and business performance.
• Ensure excellent customer service and maintain high customer satisfaction.
• Manage, supervise, and motivate outlet managers and employees.
• Monitor employee attendance, performance, productivity, and discipline.
• Coordinate staff scheduling and manpower requirements.
• Ensure compliance with company policies, operational procedures, and food safety standards.
• Monitor inventory levels and coordinate with the purchasing team to avoid shortages and unnecessary wastage.
• Control operational expenses and identify opportunities for cost reduction.
• Ensure proper implementation of recipes, product quality standards, and brand guidelines.
• Conduct regular branch visits and operational audits.
• Prepare and submit operational reports to senior management.
• Analyze branch performance and take corrective action where necessary.
• Handle operational issues and provide effective solutions in a timely manner.
• Coordinate with HR, Finance, Purchasing, Marketing, and other departments to ensure smooth operations.
• Support the opening of new branches and implementation of new operational procedures.
• Train and develop employees to improve their skills and performance.
• Ensure compliance with UAE government regulations, municipality requirements, and food safety standards.

Requirements

• Proven experience as an Operations Manager, Restaurant Manager, Area Manager, or similar role in the F&B industry.
• Strong experience managing multiple outlets or branches is preferred.
• Excellent leadership and team management skills.
• Good understanding of sales, food cost, inventory control, and profit and loss management.
• Ability to analyze business performance and implement improvement strategies.
• Excellent communication and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Strong organizational and planning skills.
• Knowledge of food safety and hygiene standards.
• Experience in the UAE F&B industry will be an advantage.
• Valid UAE driving license is preferred.

Pay: AED5,000.00 per month

Work Location: In person