Delivery Network Coordinator (Teaching) at British Council · Sri Lanka

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Pay Band: 4/H

Country/Location: Colombo, Sri Lanka

Department: English and Teaching

Contract Type: Indefinite Contract Local

Closing Date: 29th October 2026

Role Purpose:

To provide key coordination and logistical support to ensure the smooth running of the teaching operation.

Main accountabilities:

The Delivery Network Operations Co-ordinator will play an important role in ensuring high-quality customer service, effective administrative operations and a positive experience for students and customers. Key responsibilities include supporting student registration and re-registration processes, maintaining accurate customer and financial records, preparing reports and documentation, and contributing to continuous process improvement through data analysis and review.

The role serves as a key point of contact for customer enquiries, ensuring timely and professional responses while identifying and escalating complex issues to the appropriate teams. Close collaboration with internal colleagues and external stakeholders will support the effective coordination of activities, events and logistical arrangements, ensuring smooth service delivery and a positive customer experience.

A strong commitment to risk management, safeguarding, security and financial compliance is essential. The position requires adherence to established policies and procedures, responsible handling of customer and financial information, and the timely escalation of potential risks or instances of non-compliance. Additional responsibilities include monitoring operational resources, ensuring equipment and materials are available when required, and coordinating with colleagues and external suppliers to deliver tasks within agreed timelines and quality standards.

The ideal candidate will demonstrate strong operational management capabilities, sound judgement and the ability to manage competing priorities in a dynamic environment. Effective communication and influencing skills, analytical thinking, problem-solving abilities and the capacity to coordinate people and resources are essential for success in this role.

This is an opportunity for a proactive, detail-oriented professional committed to delivering excellent customer service, maintaining high operational standards and supporting the British Council's teaching and learning services in Sri Lanka.

Join the British Council and contribute to creating a welcoming, efficient and high-quality learning experience for students and customers.

Role specific knowledge, skills and experience:

• Graduate
• 1 year and above years of experience
• Experience in a customer focused environment.
• Experience of coordinating resources
• Proficiency in Microsoft office programs
• C1 level proficiency

Condition of Employment:

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org