Delivery Network Coordinator (Exams) ROM at British Council in Romania

Delivery Network Coordinator (Exams) ROM

Location: Romania

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Title: Delivery Network Coordinator (Exams)

Role Description & Purpose

Join the British Council and play a vital role in delivering high-quality examinations services that support learners, professionals, and institutions worldwide. As an Exams Operations Coordinator, you will be responsible for coordinating the effective and efficient delivery of examinations within your location, including all post-exams processing activities.

You will act as a key point of contact for venues and Test Day Staff, supporting their engagement, performance, and relationships before and during test days. The role involves identifying, coordinating, and escalating risks or issues as required, while ensuring excellent customer communication either directly or through customer services teams.

A key responsibility will be the secure management of confidential examination materials in line with compliance requirements. This includes overseeing the Confidential Materials Room (CMR), managing logistics, and ensuring the quality and availability of all materials required for test delivery, including stationery, uniforms, banners, and IT equipment. You will also ensure the timely scanning and submission of exam papers for marking and support enquiries on results processing.

The role sits within the British Council’s English and Examinations Strategic Business Unit, which helps people worldwide access life-changing education and career opportunities through English language learning and trusted UK qualifications. In the EU region alone, around 400,000 exams are delivered annually, making examinations a core activity, a significant source of income, and a key part of promoting the UK as a leading provider of high-quality assessment services.

Role Accountabilities

In this role, you will deliver high-quality, secure and compliant exam services. You will coordinate all operational activities before, during and after Test Day, including confidential materials management, venue and staffing coordination, logistics, script processing, results administration and customer issue resolution. You will oversee compliance, risk management, audits, reporting and continuous improvement initiatives while ensuring an excellent customer experience. The role includes managing external suppliers, coordinating multiple stakeholders, supporting team development and participating in a rotational Duty Officer roster, including occasional early mornings and weekends.

We are looking for candidates with experience in operations, logistics, examinations, education or a customer-focused environment. You should have strong organisational and planning skills, excellent attention to detail, the ability to manage multiple priorities under pressure, sound problem-solving skills and a commitment to quality, compliance and security. Experience leading people, coordinating vendors and working with data, reporting systems and administrative processes is highly desirable. Strong communication and stakeholder management skills are essential.

Qualifications & Experience

Essential

• English language proficiency at a minimum of C1 level
• Working in a challenging environment operating against very tight deadlines
• Working in a compliant and regulated environment
• Ability to build relationships with external stakeholders (i.e. exam boards)
  
  

Desirable

• Experience in managing a (small) team
• Experience working in an environment managing confidential materials
• Experience of leading on delivery of computer-based exams
• Relevant qualifications and degree in any subject

Important Information

• Location: The position is fully office based, located in Cluj, Romania
• Contract Type: This is a two-year fixed term and full-time position.
• Working Pattern: 8 hours/day, 5-day working week, 40 hours/week.
• Gross Salary: Pay range 4H starts from 6,500.00 RON
• Benefits: Private medical services package with Regina Maria or Medlife ,13th salary payable in December, End of service payment according to the years worked in British Council (min. 2 years), 100% discount on the English language courses and any exam offered by the British Council / one single time/year / one single exam (also for first degree relatives), Employee Assistance Program , Access to online learning and development platforms, Annual Leave according to the years of work (min 22 days), Additional days off
• Right to Work: The candidates must have legal right to live and work European Union. No relocation or visa sponsorship will be supported for this position.
• Background Screening: all successful candidates are obliged to undergo comprehensive background screening
• Closing Date: 24 November 2026

This role is only open for candidates who have the right to live and work in the job location

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org