B2O Service Delivery Coordinator (Teaching) at British Council · Kyiv

B2O Service Delivery Coordinator (Teaching)

Location: Kyiv,Ukraine

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire

Role Purpose
We are seeking an organised and customer-focused B2O Service Delivery Coordinator (Teaching) to join our team and support the successful delivery of English language and professional skills programmes for corporate and government clients.
The role is responsible for coordinating the end-to-end operational delivery of contracts, including learner administration, scheduling, customer support, financial processes, monitoring and reporting. Working closely with Account Managers, academic teams and other operational colleagues, the postholder will help ensure a high-quality experience for clients, learners and teachers.

Main Accountabilities
Coordinate the operational delivery of B2B and B2G training programmes.
Support learner onboarding, registration, scheduling and course administration.
Manage invoicing, payment tracking, reporting and other financial processes in compliance with British Council procedures.
Coordinate course feedback, monitoring and evaluation activities, reporting and certification.
Build and maintain positive relationships with clients and support high levels of customer satisfaction.
Work closely with account management, academic and operational teams to ensure smooth and effective programme delivery.
Maintain accurate records and reporting within relevant systems and platforms.

Role specific skills
• Strong operations and organisational skills

Knowledge & Experience:
Minimum / Essential:
• 1+ year of customer management experience and operations
• Ukrainian proficiency for speaking and writing
• English level at minimum of C1 level speaking and writing
Desirable
• Proficient user of SAP or equivalent financial software
• Familiarity with Salesforce or use of similar CRM
• Sales related experience in large sectors (e.g. financial services, media, pharmaceuticals tourism etc.
• Other languages within the Black Sea and Wider Europe cluster

Education/Qualifications:
• University degree in a relevant subject or discipline
• Sales or Customer Management qualifications

Important information:
Location: Kyiv, Ukraine
Contract Type: Fixed term- 1 year with possible extension
Salary: 35,300 UAH gross per month

We offer:
- official employment;
- hybrid work mode;
- flexible work schedule;
- medical and life insurance;
- competitive holiday entitlement;
- free English classes for you and your close family members; discounts for the extended relatives;
- friendly atmosphere;
- opportunities to develop grow.

Requirements: Candidates must have the pre-existing, legal right to work in the Ukraine at the time of application.
Mobility / relocation / visa sponsoring support will not be provided.

Closing date for applications: Monday, 16 November 2026; 23:59 EET

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org