Account Director, Social Media at BrandBastion in London

About Us:

BrandBastion transforms the way brands handle social engagement, working with some of the most recognized names in the world – Netflix, Uber, Sephora, Benefit Cosmetics, JD Sports and more. We help our partners get the most out of their social media engagement, across paid, organic, and non owned conversations. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations grounded in context, brand knowledge and TOV.

The Role:

BrandBastion is looking for a strategic and commercially minded Account Director who deeply understands social media and can help leading consumer brands turn their social conversations into measurable business impact.

You will act as a senior strategic partner to social, marketing and customer care leaders, helping them connect BrandBastion’s platform and services to their wider business priorities.

You will own a portfolio of strategic accounts, including the customer strategy, senior relationships, value realization, retention and growth. You will be supported by our product, technical and operational teams on platform configuration, onboarding and workflow optimization, but you yourself should be very interested in understanding the platform and how it works.

What you’ll own:

• Build trusted relationships with senior social, marketing and customer care leaders
• Lead strategic conversations across paid and organic social, community, moderation, engagement, sentiment, customer care and brand health
• Understand each customer’s priorities and develop a clear account strategy
• Translate BrandBastion’s work into measurable impact and business value
• Lead executive business reviews with insights and recommendations
• Identify account risks and take action well ahead of renewal
• Own retention, renewals and expansion across your portfolio
• Identify opportunities to introduce additional BrandBastion solutions
• Partner with product and technical specialists to improve customer adoption and workflows
• Bring relevant social trends, industry knowledge and strategic ideas to customers.

Requirements

• Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader
• Experience working with large consumer brands through an agency, social technology company or in-house team
• The credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing
• Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance
• A commercial mindset and experience with retention, renewals, growth or account expansion
• Strong ownership, organization and follow-through
• The ability to translate data and customer goals into clear recommendations
• Comfort learning technology and partnering with technical specialists
• A proactive, hands-on approach to managing and growing accounts

Benefits

At BrandBastion, high performers shape their own path. You’ll have opportunities to:

• Lead strategic initiatives that impact our Social AI-first approach.
• Advance into senior leadership roles based on performance.
• Work with global brands at the forefront of digital engagement.
• Be part of a fast-growing AI-first company leading the future of Social Engagement
• Competitive Market Rate Compensation + 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.