IT Field Engineer II at Boyd Gaming in Kansas City, MO

companyDescription
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
jobDescription
The IT Field Engineer II provides advanced technical support to operational and technical teams, ensuring the stability and integrity of the Company's information systems, networked computers, operating systems, and service applications. This role encompasses monitoring and maintaining all in-house computer and server hardware, software, voice, data, video, wired and wireless network services, including Local Area Network (LAN) services and low voltage connectivity. The IT Field Engineer II works collaboratively with Senior Field Engineers to deliver exceptional customer service while developing team leadership capabilities.
ESSENTIAL RESPONSIBILITIES:
Develop team leadership and provide technical oversight, on-the-job training, and mentorship to first-level Field Engineers, with emphasis on career advancement and professional development
Deliver advanced technical support to first-level Field Engineers through incident troubleshooting, escalated problem resolution, root cause analysis, and comprehensive documentation
Perform second-level maintenance and upgrades on network devices, computer hardware, and software, including configuration restoration in collaboration with Senior Field Engineers, IT Operations Center engineers, and vendor support teams
Respond to computer, network, and data security vulnerability alerts at property and regional levels to restore high-priority services and communicate status across assigned regions
Install, monitor, maintain, and optimize network and server hardware, software, and communication infrastructure within data centers and communications closets
Analyze and resolve network and server hardware and software issues efficiently and accurately
Perform network troubleshooting and analysis with support from Senior Field Engineers and IT Operations Center engineers
Terminate and test network cabling systems using Company-provided tools and test equipment
Execute moves, adds, and changes on traditional, digital, and IP-based phone and voicemail systems with understanding of PRI, ISDN, POTS, and IP-based communication technologies
Install, configure, and troubleshoot digital signage systems, including indoor and outdoor displays, video walls, projectors, and monument signage
Monitor and maintain computer and user accounts to ensure appropriate access to software and network applications in accordance with Company policies
Provide Smart Device activation, programming, and enrollment into the Company's Mobile Device Management System, including user training
Record, monitor, track, and document all work performed using the Company's tracking system
Provide scheduled on-call support for emergency after-hours issues
Perform inventory of Company assets and maintain accurate stock level documentation
Participate in disaster recovery testing and functional analysis related to hardware design, development, and configuration
Support rollouts of new computer and software upgrades, including advanced desktop engineering functions such as computer imaging and deployment
Assist in determining product compatibility and recommend replacement, upgrade, or retirement of Company assets
Adhere to all safety and security precautions and Company policies
Perform additional duties as assigned
qualifications
**REQUIRED QUALIFICATIONS:**
High School Diploma or equivalent
Minimum three (3) years of professional experience in IT Support, Network Engineering, or Systems Engineering roles
Demonstrated proficiency with current Microsoft Windows Operating Systems in enterprise environments
Strong foundational knowledge of computer networking, hardware installation, and connectivity systems
Excellent organizational, analytical, and troubleshooting capabilities
Proficiency with Microsoft Office Suite applications
Ability to communicate effectively in written and verbal formats with strong interpersonal skills
Capacity to obtain and maintain a gaming license as required
Ability to work scheduled on-call support for emergency after-hours issues
**PREFERRED QUALIFICATIONS:**
Associate of Applied Science degree in Computer Science or related discipline
Three (3) years of hands-on experience with enterprise desktop and server-related projects
Prior experience in a resort, hotel, or casino technology environment
Typing proficiency of at least 50 words per minute
Demonstrated expertise in the following areas:
Installation and configuration of digital signage systems
PRI, ISDN, POTS, and IP-based communication technologies
Network cabling termination and testing
Mobile Device Management System administration
Computer imaging and deployment
Professional certifications including any of the following:
CompTIA A+ Certification
CompTIA Network+ or Cisco Certified Technician (CCT) or CCNA Certification
Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE)
Demonstrated core competencies in decision-making, quality assurance, customer service excellence, analytical thinking, and problem-solving
additionalInformation
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.