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Relationship Executive - Diversified SME at Boq · Melbourne…
Job Description
Relationship Executive - Diversified SME
Location: Melbourne Office - Elizabeth St
About the Role
As the Relationship Executive at BOQ, you’ll play a pivotal role in bringing our relationship‑led banking strategy to life. This role sits at the heart of our commitment to building long‑term partnerships with our customers, helping them achieve their ambitions while delivering sustainable, responsible growth for the bank. Managing a portfolio of SME commercial clients across diversified industry segments, you’ll take ownership of the end‑to‑end customer relationship - from origination and structuring through to ongoing portfolio management and advocacy.
You’ll work closely with customers to truly understand their businesses, financial objectives and future plans, using this insight to design tailored banking solutions that support their growth. At BOQ, we believe great outcomes come from deep relationships, not transactions, and this role is critical in strengthening customer trust, retention and advocacy. You’ll partner with internal specialists across credit, product, operations and risk to deliver seamless experiences, while maintaining disciplined portfolio management, strong compliance standards and sound risk outcomes.
Beyond managing your own portfolio, you’ll contribute to the strength of the broader team by coaching and mentoring Analysts and peers, sharing your expertise and helping lift capability across the business. You’ll also be an ambassador for BOQ’s brand in the market, building referral networks and representing the bank at industry events. Every interaction you have will reflect BOQ’s purpose of building social capital through banking - creating value not just for our customers, but for the communities and industries we serve.
About You
You’re a relationship‑driven commercial banker who believes the best results come from truly understanding your customers and earning their trust over time. You bring solid experience in commercial or business banking, with the ability to originate, structure and manage lending solutions while balancing growth, risk and customer outcomes. Confident working with financials and credit, you’re comfortable navigating complex deals and partnering with risk and credit teams to achieve sustainable outcomes.
You’re commercially astute, proactive in identifying opportunities and naturally curious about your customers’ businesses and industries. At the same time, you value discipline and accountability, taking pride in maintaining portfolio quality, meeting compliance obligations and delivering on commitments. You communicate with confidence, build credibility quickly and enjoy collaborating with a broad range of stakeholders, both internally and externally.
Above all, you’re aligned to BOQ’s values and purpose. You lead with integrity, optimism and accountability, and you care deeply about making a positive impact for customers, colleagues and communities. You enjoy developing others, contributing to a strong team culture and being part of a bank that is proudly relationship‑focused, human and different by design.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.