Assistant Store Manager at BOA Beauty Bar in Paarl, Western Cape 7646

Job description:

Working Hours: 7-day operational environment, including rotating weekends
Career Path: Assistant Store Manager → Store Manager → Regional Manager

About BOA Beauty Bar

BOA Beauty Bar is a fast-growing nail and beauty business committed to delivering a professional, welcoming and consistently high-quality experience to every client.

We are looking for a motivated, organised and people-focused Assistant Store Manager to support the day-to-day running of one of our busy salons. This is a hands-on leadership role suited to someone who enjoys working with people, solving problems, keeping operations organised and supporting a team to perform at their best.

The successful candidate will work closely with the Store Manager and Nail Technicians to ensure that the salon operates efficiently, professionally and in line with BOA's standards.

Key ResponsibilitiesSalon Operations

• Assist with the overall day-to-day running of the salon.
• Support the Store Manager in ensuring the salon operates smoothly and efficiently.
• Assist with opening and closing procedures and ensuring the salon is ready for business.
• Monitor the salon throughout the day and address operational issues as they arise.
• Ensure BOA standards, procedures and expectations are consistently followed.
• Assist with maintaining a clean, organised and professional salon environment.

Front Desk & Client Experience

• Manage the front desk and act as a welcoming first point of contact for clients.
• Take, confirm and manage client appointments.
• Assist with walk-in clients and appointment enquiries.
• Manage client queries and assist with resolving client concerns professionally.
• Ensure clients receive a friendly, professional and efficient experience from arrival to departure.
• Assist with managing the salon's daily booking schedule and keeping appointments running efficiently.
• Support the team in maintaining strong client relationships and service standards.

Team Support & Supervision

• Assist in supervising a team of approximately 10–15 Nail Technicians.
• Support Nail Technicians with day-to-day operational needs.
• Monitor punctuality, attendance, professionalism and general conduct.
• Assist with ensuring that Nail Technicians follow BOA's salon procedures and service standards.
• Help maintain a positive, productive and professional team environment.
• Communicate operational information and feedback to the Store Manager.
• Lead by example in terms of professionalism, client service, teamwork and work ethic.
• Assist with managing busy periods and ensuring the team remains organised and productive.

Stock Control

• Assist with monitoring salon stock levels and identifying items that need to be replenished.
• Assist with receiving, checking and organising stock.
• Monitor the appropriate use of products and salon supplies.
• Assist with stock counts and reporting discrepancies or shortages.
• Help ensure that the salon has the necessary supplies to operate effectively.

Administration

• Assist with daily salon administration and record keeping.
• Ensure relevant information is accurately captured and communicated.
• Assist the Store Manager with operational reports and other administrative requirements.
• Follow BOA processes relating to bookings, stock, staff and salon operations.

Housekeeping & Standards

• Ensure the salon remains clean, neat and presentable throughout the day.
• Monitor hygiene and housekeeping standards.
• Ensure work areas, reception and client areas are maintained to BOA standards.
• Address areas requiring attention promptly and ensure the team contributes to maintaining the salon environment.

What We Are Looking For

We are looking for someone who is confident, responsible, organised and comfortable taking initiative.

The ideal candidate will:

• Have previous experience in a salon, beauty, nail or similar customer-facing environment.
• Have experience working at a salon front desk, reception or in a customer service role.
• Have previous supervisory or management experience.
• Be comfortable managing and working with a team.
• Have excellent communication and interpersonal skills.
• Be confident dealing with clients and handling difficult or sensitive situations professionally.
• Be organised and able to manage multiple tasks in a busy environment.
• Have strong attention to detail.
• Be reliable, punctual and professional.
• Be able to work under pressure in a fast-paced salon environment.
• Have a proactive, hands-on approach and be willing to assist wherever needed.
• Be comfortable working weekends as part of a rotating schedule.
• Have a genuine interest in the beauty and salon industry.

Minimum Requirements

• 2+ years' experience in salon management, supervision or a closely related salon leadership role.
• Previous salon front-desk or reception experience is required.
• Previous experience managing or supervising a team is highly advantageous.
• Strong customer service experience.
• Good administrative and organisational skills.
• Computer literacy and confidence working with booking or administrative systems.
• Ability to work in person at a BOA Beauty Bar branch.
• Must be available to work rotating weekends.

Personal Attributes

We are looking for someone who:

• Takes ownership and responsibility.
• Is energetic and enjoys working with people.
• Is solution-oriented and able to think on their feet.
• Can remain calm and professional in a busy environment.
• Is confident giving direction while maintaining a positive team environment.
• Leads by example.
• Takes pride in maintaining high standards.
• Is willing to learn and grow within the BOA Beauty Bar environment.

Career Growth

This position offers an opportunity to grow within BOA Beauty Bar. Strong performance, leadership ability and consistent achievement of operational and service standards may create opportunities for progression into a Store Manager position and, longer term, Regional Management.

Working Environment

This is a full-time, in-person position within a busy salon environment. BOA Beauty Bar operates across a 7-day trading environment, and the successful candidate must be comfortable working rotating weekends and according to the operational requirements of the branch.

Work Location: In person

Job Type: Full-time

Pay: From R10 000,00 per month

Application Question(s):

• Do you have experience working at a front desk in a salon?

Experience:

• Salon Management: 3 years (Required)

Work Location: In person