(1380) Customer Service Representative at Bluebonnet… · Round Rock

Summary: Bluebonnet Trails Community Services is dedicated to improving the health and independence of individuals they serve. The Customer Service Representative provides administrative support to integrated behavioral health, medical, and dental clinics while ensuring quality customer service and assisting with various clerical tasks. Responsibilities: - Provides administrative support and assistance to integrated behavioral health, medical, and dental clinics - Works in collaboration with clerical support staff for the Federally Qualified Health Center of South-Central Texas - Provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager - Includes receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested - Assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members - Meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual’s electronic chart - Gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay - Assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances - Follows up on past due balances and develops an agreement to pay according to center policy - Identifies and schedules individuals with Benefits Specialists - Works with a team of business support staff to ensure an effective and efficient work environment Required Qualifications: - High school diploma or GED - Experience Working With Persons With Disabilities - Strong computer and communication skills - Experience in a medical office setting - Demonstration of successful work experience regarding regular and timely attendance - Must have a valid Texas driver's license and maintain approved driver's status throughout employment Preferred Qualifications: - Some college (1-2 years) or associate's degree - Experience of having financial discussions with clients regarding treatment costs - Bilingual Required Skills: Electronic Health Records, Data Entry, Insurance Verification, Appointment Scheduling, Financial Review, Bilingual Benefits: Differential Detail • $.75/hour – Bilingual • $.50/hour – Williamson County • $1.00/hour – 2 year tenure with BTCS • $1.00/hour – Career ladder specialty • $1.00/hour – 2 previous experience in a similar role, Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!