Shift Leader at Blakes Lotaburger in Santa Fe, NM

Do you want to be a leader in a well-established brand with over 70 years of history providing New Mexico’s favorite quick-service meals? Join Blake’s LOTABURGER, famous for the original Green Chile Cheeseburger. This is a great opportunity to build your leadership skills, advance your career, and share the rich flavors of our authentic New Mexico cuisine.

Position Summary:

The Shift Manager’s role is to assist the management team in overseeing the operation of the restaurant when scheduled as the Manager on Duty (MOD). Shift Manager responsibilities include, but are not limited to, ensuring customer satisfaction while maintaining profitability through diligent monitoring and controlling of food/beverage costs and labor costs. The Shift Manager may at times perform the essential functions of a crew member when not acting as the MOD. Ultimately, it is the duty of the Shift Manager to assist in running an efficient restaurant operation, rendering fast, kind, and accurate customer service in a clean and sanitary atmosphere. The Shift Manager reports to the General Manager.

Essential Functions:

• Know and embody the Mission, Vision and Core Values of Blake’s Lotaburger – KIND, TEAM, PASSION, PROCESS
• Provide an outstanding customer experience for every Blake’s Lotaburger guest
• Demonstrate the highest level of customer service by being polite and kind to customers, especially when addressing complaints.
• Ensure proper preparation of each menu item following the correct process every time. Never walk past a mistake.
• Develop exceptional leadership skills to motivate crew members to perform all job duties with the customer in mind.
• Possess expert knowledge of both Blake’s Lotaburger General Employee Policies & Procedures, as well as Book 1 Policies & Procedures.
• Ensure that all crew members comply with all Blake’s Lotaburger Policies & Procedures. When a policy violation occurs, report to the General Manager to follow up with appropriate discipline.
• Ensure that the kitchen always operates in compliance with all applicable food safety laws.
• Ensure that the store safe is always secure. The safe must be closed if not in immediate use.
• Document all deposits per Book 1 cash handling policies and assuring that other designated managers are doing the same. Report any deposit discrepancies to the General Manager immediately.
• Responsible for assisting with inventory of the product in your store. Ensure the store operates in compliance with all applicable laws including but not limited to food safety, premises safety, equal employment opportunity, and workers’ compensation reporting.
• Educate and train your employees to comply with the above laws and regulations, encouraging compliance with proper and timely reporting of any issues or concerns.
• Assist with training and development of all crew members to allow for proper succession planning of future shift managers; provide constructive feedback on performance with all crew members.
• Other duties as assigned including stocking shelves, receiving delivery trucks and housekeeping.

Qualifications/Requirements (Education/Training/Experience/Abilities):

• Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
• Must be professional and have a positive attitude with customer service skills
• Must be at least 18 years old
• Ideal candidate will have a High School Diploma and have at least six months of restaurant experience at any level.
• Ability to work a f flexible schedule up to 28 hours per week (PT) or 40 hours per week (FT).
• Appearance must be professional, neat, clean and well-groomed. Visible (neck tattoos are prohibited) tattoos must be appropriate and facial piercings may not be worn at work, but clear “spacers” or “piercing retainers” are allowed.
• Must understand health codes and procedures for handling raw meat and eggs.
• Must possess moderate level computer skills to include electronic mail, Point of Sale system, and the ability to learn the Blake’s Lotaburger BOH computer system.
• Must possess strong teamwork and communication skills.
• Ability to read/write/speak in English. (Fluency is not required)
• Bilingual in Spanish/English is a plus.
• Ability to read, understand, apply and adhere to policies and procedures.
• Food Handler Certified Required
• Ability to determine work priorities as well as work without direct supervision
• Must have problem-solving abilities
• Follows all company policies, safety requirements, and company SOP’s
• Must be able to manage multiple projects in a fast-paced environment while meeting deadlines
• Must be able to collaborate cross-departmentally and respond well to feedback
• Must be organized, detail-oriented, and committed to maintaining quality standards
• Must be able to pass a background check

Essential Physical/Emotional Requirements:

• Physical requirements include being able lift 25 lbs. unassisted and 50 lbs. assisted, ability to stand and walk for prolonged periods of time; bend, stoop, climb and reach. Ability to work in a warm/hot and at times, cold (walk-ins/freezers) environment is a must.
• Must be able to safely work with knives and other sharp objects, wearing any necessary personal protective equipment when needed.
• Standing and walking for prolonged periods of time including bending, stooping, climbing, and reaching
• Working in a hot, and at times, cold (walk-ins/freezers) environment
• Work well with others in a team environment, often sharing tasks and/or collaborating on solutions.
• Work scheduled hours while physically present in the restaurant. Ability to see and hear.
• Ability to multitask and work under stressful conditions in a quick service restaurant environment, dealing with customers and other employees. Tolerate a reasonable amount of work stress.
• Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful, appropriate and effective communication.

Blake’s Lotaburger is an equal employment opportunity employer. It provides equal opportunity in all employment actions and prohibits harassment, discrimination, retaliation, or intimidation based on any status protected by applicable local, state, or federal law, including race, color, ethnicity, religion, sex (including pregnancy, gender identity, and transgender status), sexual orientation, national origin, ancestry, age (40 and over), disability (including physical and mental), genetic information, veteran status, marital and familial status, or any other characteristic protected by law.

This policy covers all employment actions and workplace conduct, and Blake’s Lotaburger will provide reasonable accommodations for qualified applicants or employees with disabilities or sincerely held religious beliefs, unless doing so would impose an undue hardship. All complaints will be investigated promptly and confidentially to the extent possible, and retaliation against individuals who raise concerns, participate in an investigation, or exercise rights under this policy is strictly prohibited.

To contact Blake’s Lotaburger’s Human Resources Department, please call 505-884-2160 Ext. 1644 or email HR@lotaburger.com.

This document does not create an employment contract, implied or otherwise, other than ‘at will’ relationship.