Complex Rehab Coordinator - DME/CRT at BLACKBURN'S… · Harrisburg

Location: Harrisburg, PA
Department: Complex Rehabilitation

Take Ownership of Complex Rehab Operations in Harrisburg

Blackburn’s is seeking an experienced Complex Rehab Coordinator to take a key operational role within our Harrisburg Complex Rehabilitation team.

This is not an entry-level coordination position.

We are looking for someone who already understands the DME and Complex Rehab Technology environment, knows how to navigate insurance requirements and clinical documentation, and is comfortable taking ownership of patient accounts from referral through delivery.

As the primary Complex Rehab Coordinator based in our Harrisburg office, you will be responsible for keeping the operation organized, moving, and accountable. You will work closely with ATPs, therapists, physicians, referral sources, patients, caregivers, insurance companies, and internal departments while serving as the central coordination point for the branch.

For the right candidate, this is an opportunity to do more than manage paperwork. You will have a meaningful role in driving workflow, solving operational problems, improving processes, supporting growth, and helping lead the Complex Rehab function in Harrisburg.

The Role

Complex Rehab orders are detailed, highly regulated, and often involve multiple people, payers, and documentation requirements.

Your responsibility is to bring those pieces together.

You will manage patient accounts through the entire process, identify what is needed to move an order forward, follow up aggressively when information is missing, communicate clearly with all parties involved, and ensure that patients do not experience unnecessary delays because something was overlooked.

We are looking for someone who is comfortable being the person others rely on when an account becomes complicated.

You should be able to look at an open order, understand where it stands, identify what is holding it up, and determine what needs to happen next.

Key Responsibilities

• Own Complex Rehab patient accounts from initial referral through authorization, equipment delivery, and final documentation
• Serve as the primary coordination resource for Complex Rehab operations at the Harrisburg location
• Manage a working caseload of patient orders at multiple stages of the process
• Review prescriptions, evaluations, medical records, insurance information, demographics, and supporting documentation for completeness and accuracy
• Understand and apply Medicare, Medicaid, and commercial payer requirements
• Coordinate prior authorizations and supporting medical-necessity documentation
• Track physician signatures, therapist documentation, LMNs, evaluations, authorization requirements, and other outstanding items
• Communicate directly with insurance companies, physician offices, therapists, referral sources, patients, and caregivers to resolve delays and missing information
• Maintain consistent follow-up on open accounts and take proactive action before an issue becomes a larger delay
• Partner closely with ATPs to ensure documentation and equipment requirements are aligned throughout the order process
• Coordinate with Customer Service, Billing, Purchasing, Service, Delivery, and other internal teams
• Maintain accurate and timely notes, documentation, and account status information within company systems
• Assist with scheduling, delivery coordination, and completion of required documentation
• Identify workflow gaps, recurring delays, and process issues and work with leadership to implement practical improvements
• Help establish and maintain consistent Complex Rehab processes within the Harrisburg operation
• Serve as a knowledgeable resource for payer requirements, documentation standards, and account status
• Support training and knowledge-sharing as the Harrisburg Complex Rehab operation continues to grow
• Maintain compliance with payer requirements, company procedures, and applicable healthcare regulations

What We Need From You

We need someone who can take ownership.

That means you do not wait for someone else to identify every problem, remind you of every follow-up, or tell you which account needs attention next.

You are organized enough to manage multiple priorities, experienced enough to recognize potential problems early, and persistent enough to keep difficult accounts moving.

You should also be comfortable working independently. Although you will have support from Blackburn’s broader Complex Rehab team and leadership, the Harrisburg office needs someone who can confidently manage the day-to-day coordination responsibilities of the location.

Required Experience

Because of the level of independence expected in this position, previous DME/HME or Complex Rehab experience is essential.

Qualified candidates should have experience with several of the following:

• Durable Medical Equipment (DME/HME)
• Complex Rehab Technology (CRT)
• Power or manual mobility equipment
• Seating and positioning
• Medicare and Medicaid requirements
• Commercial insurance authorization
• Prior authorization processes
• Medical-necessity documentation
• Physician and therapist documentation
• Insurance verification and payer follow-up
• Healthcare reimbursement or billing workflows
• Working with ATPs, therapists, physicians, case managers, or referral sources

Candidates without relevant DME, Complex Rehab, or closely related medical-equipment experience are unlikely to have the background necessary to step into this role successfully.

What Will Make You Successful

• Strong knowledge of DME/CRT order processing and documentation requirements
• Excellent organization and ability to manage multiple patient accounts simultaneously
• Persistent follow-through and a sense of urgency
• Confidence working independently and making day-to-day decisions
• Strong problem-solving ability
• Ability to identify problems rather than simply react to them
• High attention to detail
• Professional communication with patients, caregivers, clinicians, referral sources, and insurers
• Ability to build productive relationships across departments
• Comfort holding others accountable for missing information and required follow-up
• Ability to remain organized when priorities change
• Strong written documentation skills
• A patient-focused mindset without losing sight of operational efficiency and accountability

Why This Opportunity Is Different

At many organizations, a Rehab Coordinator may be one member of a large centralized team.

In Harrisburg, you will have the opportunity to become the key operational resource for Complex Rehab coordination at the branch.

You will have the ability to:

• Take meaningful ownership of the operation
• Build strong working relationships with local ATPs, clinicians, and referral sources
• Improve processes and workflow
• Help create consistency and accountability
• Contribute directly to the continued growth of the Harrisburg Complex Rehab business
• Develop into an increasingly influential resource within Blackburn’s Complex Rehab Division

This position does not currently require formal people-management responsibility, but it does require leadership, initiative, accountability, and ownership.

Why Blackburn’s?

For more than 90 years, Blackburn’s has helped patients live more independently through medical equipment, Complex Rehab Technology, respiratory services, medical supplies, pharmacy services, and home accessibility solutions.

Our Complex Rehab team works with patients whose equipment can have a significant impact on their mobility, independence, comfort, and quality of life.

We offer an environment where experienced professionals can bring their knowledge, make an impact, and continue developing their expertise within an established healthcare organization.

Our culture is guided by three Core Values:

People First. Be Kind. Work Together.

If you have meaningful DME or Complex Rehab experience and are looking for an opportunity where you can take ownership, lead the day-to-day operation, and make a measurable impact, we want to hear from you.

Blackburn's Physicians Pharmacy, Inc. is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees.

Pay: $19.00 - $22.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Durable Medical Equipment: 1 year (Required)
• Complex Rehab Technology: 1 year (Required)

Work Location: In person