Patient Educator at BioTAB Healthcare in Chicago, IL

PATIENT EDUCATOR

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service.

Patient Educators will conduct in-home product trials, & provide patient education for BioTAB equipment in-home use. Key responsibilities include assisting with setup procedures, ensuring the accurate submission of required documentation, and conducting follow-up calls to track patient progress and satisfaction. Your commitment to patient care will help enhance the patient's overall treatment experience and improve their quality of life. PEs will report to Regional Managers for scheduling, and keep compliant and detailed records for both patients and clinicians, with an emphasis on process execution and quality control.

Clinical Experience & Certifications are welcomed, but not required.

Key Responsibilities

1. Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information. PE will transport, set up, demo and take away all equipment for the patient's home test and provide clear instructions during the equipment demo.
2. Verifying patient insurance coverage and benefits for DME services.
3. Collaborating with healthcare professionals, such as physicians and nurses, to develop and implement care plans.
4. Conduct follow-up calls or visits to ensure patients are progressing as expected and address any questions or concerns.
5. Offer continuous support throughout the trial, educating patients on equipment usage, troubleshooting, and the benefits of their treatment.
6. Maintaining clear and effective communication with patients, families, and other healthcare team members.
7. Ensuring accurate and timely documentation of all intake activities and patient information in the agency's system.
8. Ensures strict compliance with all applicable healthcare regulations, financial standards, and internal policies, including but not limited to CMS and OFCCP guidelines for patient intake, data management, Quality Management System, documentation, and training.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication & interpersonal skills.
• Ability to build strong relationships with clients and healthcare professionals.
• Proficient in SalesForce, MS Office, Apple products

Job Requirements & Physical Demands

• Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
• Must be able to kneel, stoop, climb stairs and reach with hands and arms.
• Ability to travel frequently within the assigned territory to patient’s homes, and healthcare facilities in your personal vehicle.
• A valid driver’s license, automobile insurance, and clean driving record.
• Candidates must pass an extensive background check.
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.

This job description outlines essential duties but is not exhaustive. Employees may be assigned other tasks. All duties are subject to modification for disability accommodation. Successful performance requires specific skills and abilities. This document sets minimum requirements and does not imply an employment contract. The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.