Customer Supply Specialist at bioMérieux in Warsaw, PL

bioMérieux SSC Europe Sp. z.o.o

Customer Supply Specialist

Purpose of the role:

In this role, you will be responsible not only for day-to-day order management, but also for resolving more complex cases, collaborating with our subsidiaries and contributing to continuous improvement of our Customer Service processes - within the scope CMD&P (Customer Master Data & Pricing).

Your responsibilities:

• Validate incoming Sales Orders in Esker
• Create and process Sales Orders in SAP
• Manage order changes and modifications in SAP
• Monitor and follow up on backorders, incomplete orders and blocked orders
• Investigate order-related issues and propose appropriate solutions
• Work closely with designated contacts across our international subsidiaries
• Ensure orders are processed accurately and within agreed SLA and deadlines
• Support the onboarding, introduction and training of new team members
• Share knowledge and good practices within the team
• Cooperate with Process Experts and Key Users on projects and Customer Service process improvements
• Contribute ideas that help us simplify, improve and standardize the way we work.

Our requirements:

• Experience in order management, order entry and/or Customer Service
• Good working knowledge of English - comfortable communicating in an international environment
• Able to analyze more complex issues and identify practical solutions
• Takes ownership and responsibility for the quality and timeliness of their work
• Be comfortable with making decisions within the area of responsibility
• Proactive attitude - eager to learn and develop
• Remains organized and effective when working with deadlines and changing priorities
• Has a strong customer and business mindset
• Enjoys teamwork, knowledge sharing and supporting colleagues.

It would be an advantage if you have:

• Previous experience working with SAP
• Knowledge of Esker and/or EDI
• Good knowledge of Microsoft Office, particularly Excel
• Higher education.

Working at bioMérieux means being involved long term with a pioneering, visionary and constantly growing company that allows its employees to live a stimulating and inspiring experience in a fulfilling work environment

Our internal mobility policy offers numerous opportunities for each of our 14 000 employees to blossom throughout their career, while respecting each employee’s individual talents as well as their personal and professional development.

At bioMérieux, over 200 professions - both scientific and non-scientific - offer our employees the opportunity to broaden their fields of expertise and develop cross-functional careers. We provide a rewarding experience in an international company that brings together talents from diverse backgrounds, thus fostering a daily aspiration to go beyond the limits.

Helping improve public health around in the world : our mission gives purpose to every profession practiced within the company.

bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity/GINA.