Experienced Business to Business… at Bill Gosling… · Port of…

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We’re looking for an experienced B2B Collections Specialist to join our team and take ownership of managing and recovering outstanding business-to-business accounts. The ideal candidate will have proven experience in commercial collections, account management, and recovering overdue balances from business customers.

You’ll work directly with business clients to follow up on overdue invoices, resolve payment issues and disputes, negotiate payment arrangements, and drive timely account resolution. This role may support international or US domestic account portfolios, requiring strong collections knowledge, sound judgment, professional communication, attention to detail, and the ability to effectively manage and prioritize delinquent accounts.

Candidates should be comfortable handling collection conversations, resolving account issues, maintaining accurate account records, and working toward established collection and performance targets.

What You'll Do:

• Manage assigned B2B accounts, keeping records of payments, account status, follow-ups, and communications up to date

• Contact business customers regarding past-due invoices through phone, email, and other communication channels

• Conduct payment follow-ups and take appropriate action to support timely account resolution

• Investigate and resolve payment discrepancies, billing issues, and account disputes

• Negotiate payment arrangements and solutions based on account circumstances and client requirements

• Manage a portfolio of delinquent accounts while prioritizing collection activity based on aging and account status

• Build and maintain professional relationships with business customers throughout the collections process

• Meet BGO and client performance metrics, including collection targets, productivity, quality, and account resolution

• Maintain accurate and detailed documentation of all collection activities and customer interactions

• Report on collections activity, account status, aging, and outstanding balances as required

• Ensure compliance with company policies, procedures, client requirements, and applicable regulations

• Champion company core values

• Other duties as assigned

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!