Key Account Manager, Office Products &… at BIC · Eschborn

Join BIC World, a community of brands dedicated to creating ingeniously simple and joyful products that have been part of hearts and homes for over 75 years. We are committed to growing our iconic and innovative brands by reimagining everyday essentials in new, sustainable, and responsible ways.

Our culture encourages a "roll up your sleeves and get the job done" mindset, ensuring self-starters, problem solvers, and innovative thinkers can truly thrive. At BIC World, you are empowered to take ownership of your career and use your unique perspective to make a meaningful, global impact on our mission.

Shape the future of the office products industry

At BIC, we create products that are trusted by millions of people every day. We are looking for a commercially driven Key Account Manager to help grow our business across Germany and Austria.

This is an opportunity to take ownership of a strategic customer portfolio within the office products and stationery industry. You will work with leading distributors, wholesalers, buying groups and contract business partners to drive sustainable growth, strengthen customer relationships and create new business opportunities.

We are looking for someone who combines strong commercial skills with an entrepreneurial mindset. Someone who challenges the status quo, thinks creatively, acts with resilience and is excited by the opportunity to shape the future of a dynamic market.

For the right person, this role offers a clear path towards broader commercial responsibility and future leadership opportunities.

What you'll be responsible for:

Drive profitable growth

• Own and develop a portfolio of strategic customers across Germany and Austria
• Deliver sales, profitability and growth targets
• Identify new business opportunities within existing customers and across the wider market
• Build and execute customer growth plans that create long-term value for both BIC and our customers
• Lead annual negotiations, business reviews and commercial agreements

Build strong customer partnerships

• Develop trusted relationships with key decision-makers across purchasing, category management and commercial leadership teams
• Act as the main point of contact for your customer portfolio
• Understand customer strategies, challenges and opportunities, then translate them into actionable plans
• Create compelling customer proposals and business cases that drive category growth

Lead commercial excellence

• Develop and implement joint business plans where appropriate
• Manage pricing, promotions, assortment, trade investment and customer profitability
• Use market insights, customer data and industry trends to identify opportunities and risks
• Drive distribution growth, listing expansion and category development initiatives

Create impact across the organization

• Collaborate closely with Marketing, Finance, Supply Chain, Customer Service and Sales Support teams
• Lead cross-functional projects that improve execution and customer satisfaction
• Champion customer needs internally while balancing commercial objectives
• Contribute new ideas that help us improve how we work and grow our business

Expand our presence in key market segments

• Develop opportunities within contract business, public sector and institutional customers
• Build relationships that support long-term growth and strengthen BIC's market position
• Monitor market developments, competitive activity and emerging trends across the office products and stationery industry

What we're looking for

• Min 5 years of experience in Key Account Management, Account Management or Sales
• Experience managing customers within the office products, stationery, workplace solutions, distribution, wholesale or adjacent B2B sectors
• Proven track record of delivering sales growth and building successful customer partnerships
• Experience leading customer negotiations and managing commercial agreements
• Strong negotiation and relationship-building skills
• Excellent communication and presentation abilities
• Analytical mindset with strong commercial acumen
• Fluent German and English

Personal qualities

We're looking for more than experience, we want someone who is:

• Ambitious and motivated by growth
• Entrepreneurial and willing to challenge conventional thinking
• Resilient when facing obstacles and changing market conditions
• Agile and comfortable operating in a fast-moving environment
• Curious and eager to identify new opportunities
• Commercially minded with strong analytical capabilities
• Collaborative and able to influence across functions
• Confident communicating with both customers and senior stakeholders

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.