Staybridge Front Desk/Administrative Assistant at Best Western · Ames

Job Overview

Join our dynamic hospitality team as a Staybridge Front Desk/Administrative Assistant, where your energy and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our property, managing guest interactions, reservations, and administrative tasks with professionalism and enthusiasm. Your multitasking skills and hospitality expertise will ensure smooth operations, exceptional customer service, and a warm, inviting atmosphere for all visitors. This paid position offers an exciting opportunity to develop your hotel management skills while contributing to a vibrant guest-focused environment.

Duties

• Greet guests warmly upon arrival, providing outstanding customer service and ensuring a positive first impression
• Manage front desk operations including check-ins, check-outs, and reservation processing using property management systems (PMS) such as OPERA or similar platforms
• Handle multi-line phone systems with professionalism, providing accurate information and directing calls efficiently
• Assist guests with inquiries, special requests, and resolving issues promptly through excellent communication and problem-solving skills
• Maintain guest records, update reservation details, and support night audit procedures to ensure financial accuracy
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met swiftly and effectively
• Follow hotel emergency procedures diligently to ensure safety and security for all guests and staff
• Assist General Manager with light weekly and monthly Administrative duties

Experience

• Proven experience in hospitality management or front desk operations within hotels or resorts is preferred
• Bilingual or multilingual abilities are highly desirable to enhance guest relations and client communication
• Familiarity with hospitality reservation systems such as OPERA or property management systems (PMS) is essential
• Strong customer service background with excellent phone etiquette and guest relations skills
• Knowledge of hotel emergency procedures, night audit processes, and hotel management best practices
• Previous experience working with multi-line phone systems and handling guest services in a fast-paced environment is advantageous
• Experience in resort settings or properties with extensive guest interaction will be considered a plus

Join us to be part of a lively team dedicated to delivering exceptional hospitality experiences! Your enthusiasm, attention to detail, and passion for guest service will make a lasting impact. We value diversity and are committed to supporting your growth in the hospitality industry.

Pay: From $18.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Paid time off

Application Question(s):

• Are you able to understand and use Excel and Word?

Experience:

• Front Desk: 1 year (Required)

Work Location: In person