Restaurant Service Professional at Best Western… · Harrisburg

Apply Description Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community. Requirements Job Duties: Ensure the safety and security of our guests by maintaining guest privacy at all times. Participate in pre-shift, and post-shift, meetings. Welcome and greet guests with a warm friendly smile. Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax. Maintain superior standards of quality, service, and cleanliness in the restaurant. Utilize persuasive selling techniques to sell, and upsell, food and beverage service. Clear and reset tables at the end of each course or upon completion of the meal. Listen to guest requests and concerns, and resolve in a professional and courteous manner. Promote other services of the hotel, including guest rooms, and meetings and events. Demonstrates a positive attitude, and maintains a professional appearance. Perform other duties as assigned. Qualifications: High school diploma or equivalent. Previous banquet service experience preferred. Ability to communicate with guests, and team members, in a professional manner. Ability to learn safety, emergency, and accident prevention policies and procedures. Ability to lift food service trays with china, glass, and silver up to 25 lbs. Ability to work a flexible schedule, including weekends and holidays. Ability to stand for extended periods of time.