Full-Time Teller I at Belco Community Credit Union in Carlisle, PA

Summary: Belco Community Credit Union is a financial institution seeking a Full-Time Teller I to join their Retail Operations team. This entry-level role focuses on providing exceptional member service, handling transactions, and educating members about products and services to enhance their experience.

Responsibilities:
- Enthusiastically supports the referrals and sales and service culture at Belco in every interaction with members and the public
- Provide efficient, prompt and accurate service in handling and processing member financial and service requests
- Positively contributes to the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs)
- Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records
- Under the guidance of the Assistant Branch Manager, they may assist members with preparing and compiling new member applications and information to open all account types
- Utilizes a consultative sales approach to seize all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual members’ needs with appropriate products and services to enhance the member relationship with the credit union
- Under the guidance of the Assistant Branch Manager, may assist members through various steps of the loan process for a member
- Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker systems
- Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco’s policies, procedures, safety standards. Must maintain member and employee confidentiality
- Embody Belco’s mission, vision, Belco’s Behavioral Expectations, and actively support the Brand 'Belco Life', within each interaction. Constantly looking for ways to improve processes that will improve the member’s and/or team experience and communicate those ideas to Branch Management
- Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills
- Participate in community and professional events
- Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times
- All other duties as requested by the Assistant Branch Manager and/or Area Branch Manager/Branch Manager

Required Qualifications:
- High school diploma or GED required
- Up to 6 months of experience in customer-facing or transactional role
- Experience in cash handling, retail, sales, customer service, or other positions demonstrating strong interpersonal and communication skills

Preferred Qualifications:
- Higher education, and more than 6 months of experience working in member service, lending, or call center department within a financial institution
- Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service

Required Skills: Cash handling, Member service, Sales skills, banking regulations, lending processes, Use of Synapsys system, Use of Lobby Tracker system, Financial technology

Benefits: Medical, Dental, and Vision Insurance!, 401K with up to 4% company match!, Holiday Pay starting at day 1!, Paid Vacation Time!, Medical Benefits starting at your 31st day of employment!, And Many More!