Patient Access Specialist (Front Desk… at Beaumont… · Beaumont

Patient Access Specialist – Job Description

Department: Patient Access Job Status: Full Time/Part Time/PRN

FLSA Status: Non-Exempt Reports To: Patient Access Manager

Grade/Level: Amount of Travel Required: None

Job Type: Administrative Positions Supervised: None

Work Schedule: Shift Work

POSITION SUMMARY

Patient Access Specialist facilitates the registration/admissions procedures for the facilities patients. Obtains all necessary information and is responsible for the completeness and accuracy of all forms, consents, logs and other front desk documents. Collects appropriate payments from patients in accordance with policies and procedures. This position carries out these duties while respecting the dignity and privacy of patients.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Essential Functions

Ability/Performance/Knowledge Expectations

1. Ensure operational readiness of the front desk.
2. Greet all patients, visitors, and vendors who patron the facility in a welcoming manner. Treat all patients, visitors, other business contacts and staff members professionally and with respect.
3. Initiate the minimal patient co-pay for all patients in accordance established guidelines with the

patient's insurance plans. Collect payment for services in accordance with company policies. Obtain the required patient co-pay in a respectful and dignified manner.

1. When cash payments are received, place cash in a secure location as directed by management.
2. Scan documents into the electronic health record (EHR) as directed by management.
3. Perform daily tasks as a measure to ensure the appropriate and efficient operation of the front desk. Such tasks will include, but not limited to, accurately creating patient registration records, labels and ensuring to the completion of all registration paperwork.
4. Ability to exercise sound judgment; apply effective written and oral communication techniques with all business contacts to include, but not limited to, patients, employees, vendors, members of administration, and the general public.
5. Answer phone calls timely and professionally as directed. May be required to route phone calls accurately throughout the facility as needed.
6. Verify various types of insurance and co-pays in accordance with company policies and procedures.
7. Perform routine measures to ensure compliance relative to issues applicable to the preservation, accuracy, and completeness of all patient charts.
8. Reconcile financial logs and cash ledger. Make deposits of cash as needed and ensure that the cash box does not exceed the established cash limits. Make appropriate notations of transactions on the financial log.
9. Ensure completeness and accuracy of daily patient financial logs. Make corrections of errors and missing information.
10. Compile data or information as requested.
11. Maintain confidentiality of patient related issues and medical records outlined by HIPAA and company policies. Maintain confidentiality of company and employee information as outlined in company policies.
12. Comply with ENTALA standards in the application of front desk registration duties and tasks.
13. Comply with attendance standards and routinely attend required staff meetings. Able to work various shifts with or without notice.
14. Remain flexible relative to changing staffing patterns and participate in temporary assignments. May be required to work outside traditional work hours to meet the overall demands of this job.
15. Ability to prioritize work assignments and to work with limited supervision.
16. Ability and skill to address various issues related to administration, registration, insurance verification/processes for patients, physicals, injuries, illnesses, and workers compensation; understand and is able to articulate the differences between co-pays, deductibles, out of pocket expenses, and co-insurance.
17. Perform other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

· Communication - Conveys verbal and written information using effective techniques and approaches that promote clarity, teamwork, and efficiency, and that reflect the company's core values.

· Empathetic - Ability to appreciate and be sensitive to the feelings of others.

· Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

· Patient Oriented - Ability to take care of the patients' needs while following company procedures.

· Accountability - Ability to accept responsibility for his/her actions.

· Dependability - Takes responsibility for own actions; completed assignments in an ethical and mature manner.

· Honesty/Integrity - Ability to be truthful and be seen as credible in the workplace.

· Multi-Task - Has the ability to learn new information quickly and able to manage several projects at once.

· Team Player - Is a reliable Team Player who can function competently under deadline conditions.

· Time Management - Has superior time management, organizational skills and problem solving ability. Must have the ability to work independently.

· Reliability - The trait of being dependable and trustworthy.

· Punctuality - The characteristic of being "on-time" and able to complete a required task before or at a designated time.

Physical Demands - While performing the duties of this Job, the employee is regularly required to stand and walk for periods ranging from 6 to 12 hours at a time. Use hands and fingers, handle, or feel; reach with hands and arms; sit, climb or balance; stoop, kneel, crouch; talk and hear. The employee is occasionally required to sit in short or extended intervals as required. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The employee may be exposed to various contagious diseases or conditions that have the potential of being physically, emotionally, and/or psychologically harmful. The noise level in the work environment is usually moderate.

SKILLS & ABILITIES

Education:

High School or Equivalent; Some college preferred

Experience:

Minimum of 1 plus years of experience in a clinical setting with similar duties

Computer Skills:

Familiarity with MS Office, Microsoft Excel and Outlook. Keyboarding/typing and 10-key touch

Certifications & Licenses:

CPR Preferred